HR in HospitalityCornell Certificate Program

Top hospitality firms understand the critical function HR plays in creating and implementing key organizational strategies. This is why it is crucial to develop and continually adapt your company’s HR function to best meet the needs of today’s employees and drive business objectives.

In this course, you will conduct a labor market analysis to surface and compare key indicators of local market labor conditions. You’ll then analyze a company’s business priorities, strategic position, and core competencies to pinpoint specific competitive advantages and challenges. You’ll also conduct an HR analysis and make suggestions to align the HR function and practices with a firm’s vision, mission, values, and goals. By the end of the course, you’ll have gathered and analyzed critical information to help you implement a comprehensive HR strategy for your service firm.

Hiring talented people for your organization can be challenging. Having a brand-aligned recruitment and selection strategy can be the difference between attracting top talent and losing valuable customers.

In this course, you will look at essential HR planning purposes, processes, and applications then conduct a cost-of-turnover analysis for a position in your organization. You’ll then perform a comprehensive analysis of the position to refine the job description, reporting structures, task and competency requirements, and key performance indicators. You’ll analyze and assess recruitment marketing efforts and make recommendations to better align the posting with the company and position requirements.

You will also examine the candidate selection process and develop interview questions and accompanying guidelines that can be used to facilitate the hiring process. By the end of this course, you’ll have practiced many of the key skills needed to develop a comprehensive and sustainable talent attraction and selection strategy for your firm.

In the diverse, customer-oriented hospitality industry, retaining and developing value-generating employees should be at the forefront of every organization’s retention strategy. Successful companies take pride in offering training and development opportunities so employees can learn, perfect, and excel in their roles and prepare for the next one.

In this course, you will assess a company’s current training strategy and needs to help you develop a plan to facilitate, assess, and engage both new and veteran employees. You’ll consider your current performance management process and recommend improvement strategies that will help your company reward and develop its employees.

You will also evaluate your company’s total rewards and compensation package, compare it to your competition’s offerings, and make recommendations to better align these benefits with employee needs and company values. By the end of this course, you’ll have working knowledge of how to create, develop, and improve an organization’s development and retention programs.

Discrimination is a topic often discussed yet, unfortunately, often misunderstood. While it is common to hear that employment practices are unfair, fairness and the law are not one and the same. Discrimination law defines specific protected classes and the obligations that employers face in accommodating these protected classes.

In this course, you will begin to analyze and determine discriminatory acts through the lens of burden of proof, according to the law. You’ll explore the seven protected classes and how certain policies and practices your organization implements can lead to liability and damages.

Understanding the legal concepts in accordance with your roles and responsibilities will enhance your decision making and response with regard to discrimination. Ultimately, a careful examination of federal, state, and local discrimination laws, as well as your HR policies and actions, can help you better manage and prevent discriminatory behavior in your organization.

Symposium sessions feature two days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Hospitality Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium, in which we’ll discuss how both day-to-day operations and strategic goal setting in the hospitality sector have rapidly evolved over the past two years, opening up new space for real-time conversations about the future of the industry. You will support your coursework by applying your knowledge and experiences to various areas of the industry, examining the innovations and accommodations you have all had to make throughout the COVID-19 pandemic and strategizing on future directions. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

All sessions are held on Zoom.

Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request.

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The HR Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium, in which we’ll share experiences from across the industry, inspiring real-time conversations about best practices, innovation, and the future of human resources work. You will support your coursework by applying your knowledge and experiences to some of the most pressing topics and trends in the HR field. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

All sessions are held on Zoom.

Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request.