Management Complete

Accountability in the Fourth Industrial Revolution

Improve Engagement Through Gamification
Hold Bots Accountable
Redistribute the Workforce
Redistribute the Workplace

Accounting

Accrual Accounting Fundamentals
The Many Forms of Profit
Financial Statements and Projections
Staying Compliant

Accruals and Cash Flows

Starting the Entry Process
Ensuring Accuracy in the Entry Process
Analyzing the Cash Flow Statement

Active Listening and Processing Feedback

Assess Listening Skills
Process and Respond to Feedback
Facilitate a Listening Environment
Identify Emerging Listening Challenges

Addressing Complex Problems Using Results-Based Management

Defining and Addressing Complex International Problems
Planning for Results-Based Management
Implementing and Evaluating a Results-Based Management Plan

Addressing Dysfunctional Ethical Cultures

Social Influences on Group Decision-Making
Analyzing Real-World Cases of Wrongdoing
Exploring and Avoiding Corrupt Organizational Decision-Making

Addressing Healthcare Economics

Determining and Developing Economic Strategies
Determining Appropriate Contract Terms
Reducing Operational Costs
Maximizing Reimbursements

Addressing Workplace Behavior Issues

Assessing Behavioral Issues
Managing Special Employee Requests
Resolving Behavior Issues
Handling Terminations and Harassment

Adopting Inclusive Hiring Practices

Inclusive Evaluation Processes
Improve Early-Stage Candidate Evaluation
Create Inclusive Interview Practices
Develop Inclusive Approaches to Candidate Selection

Advanced Business Writing

Adapt to the Communication Situation
Create an Executive Summary
Shape Your Message

Advocating for Sustainable Preservation

Evaluate Conditions for Sustainable Rehabilitation
Assess Sustainable Rehabilitation Suitability
Develop Responsive Recommendations

Agile Project Management Approaches

Consider Incorporating Agile into Your Work
Compare Agile to Traditional
Consider the “Flavors” of Agile

AI and Digital Technology Pitfalls and Opportunities

Reflect on Advances in Digital Technology
Examine Typical Ways in Which Technology Creates Value
Examine Typical Ways in Which Technology Causes Harm
Assess Your Readiness to Benefit From Digital Technology

AI and the Future of Work

Identify Processes to Improve Through Digital Technology
Determine Information-Related Improvement Opportunities
Discover Opportunities to Improve Performance Through Work Design
Explain Potential Operations Strategy Opportunities

Aligning Employee Performance with Organizational Goals

Assess System Needs
Examine System Considerations
Design a Successful System
Implement Your System

Aligning HR Strategy With Organizational Strategy

Explore Different Levels of HR Strategy
Identify Key Employee Groups That Drive Strategy
Establish a Systems Approach to HR
Apply the Balanced Scorecard to Improve HR Influence

Analyze a Real Estate Development Project Pitch

Analyzing Climate Change and the Global Food and Beverage System

Related to the Products Your Organization Makes
Transportation of Your Supplies and Products
Processing, Packaging, and Storage of Your Products
Retailing and Consumption of Food and Beverage Products

Analyzing Cybersecurity Threats

Identify the Threat
Identify the Potential Impact
Identify the Targets

Analyzing Formal Organizational Structure

Describe and Quantify Your Organization’s Formal Structure
Evaluate and Assess Your Unit
Construct and Compare Alternative Organizational Designs to Identify Tradeoffs

Analyzing Operations Processes

Diagramming a Process
Identifying and Managing Bottlenecks

Analyzing Power and Systems

Map a System
Perform a Power Analysis
Develop a Theory of Change

Analyzing Price and Equilibrium

Analyze Equilibrium
Analyze Changes to Equilibrium
Analyze Government Intervention in Markets

Analyzing Segmentation and Targeting

Exploring Bases and Descriptors
Analyzing Data to Divide the Market

Analyzing Sustainability in Organizations

Identify Relevant Sustainability Issues
Map Out the Life Cycle
Determine Materiality

Anti-discrimination Principles

Analyzing the Potential Exposure to Discrimination Charges in Your Organization
Avoiding a Hostile Environment
Creating An Inclusive Work Environment

Anticipating Liabilities in Medical Billing and Contracting

Examine False Claims Act Liability
Identify Risks and Safe Harbors for Anti-Kickback Statute Activities
Analyze Physician Relationships Giving Rise to Stark Law Liabilities

Antitrust and Horizontal Restraints on Trade

Overview of Antitrust Law: The Rules, Players, and Stakes
Explore How Price Fixing Violates Antitrust Law
Examine Price Fixing Exceptions and Extensions, and Other Illegal Agreements
Examine What Makes an Agreement and Explore Oligopolies
Examine the Impact of a Hypothetical Boycott

Applied Marketing Strategy and Decision-Making Tools

Segment and Target Your Customers
Explore Strategic Pricing
Position Your Product
Examine Economic and Behavioral Pricing

Apply Strategic Legal Research

Recognize Legal Issues Arising in a Situation
Build a Research Plan
Recognize That Questions Will Remain Unanswered

Applying a Problem-Solving Approach to Conflict

Moving from Conflict Diagnosis to Problem Solving
Defining the Problem, Interests, and Criteria for Successful Resolution
Generating and Implementing Measurable Solutions

Applying Statistical Tests

Basing Research Questions on Variables
Selecting Statistical Tests
Supervising Your Analyst and Evaluating Results

Applying Strategic Influence

Influencing Through Heuristics
Influencing by Changing the Environment

Applying Sustainability Strategy

Strategize to Solve Sustainability Issues
Apply Behavioral Economics and Positive Psychology
Combining Multiple Problem-Solving Techniques

Assess and Improve the Forecast Performance of a Supply Chain

Measure Demand Forecast Performance
Generate Demand Forecast Without Seasonality
Generate Demand Forecast With Seasonality
Assess Supply Chain Demand Variability

Assess and Plan for the Retool

Recognize and Articulate the Shortcomings and Strengths in Your Presentations

Assess Community Health and Resources

Obtain and Interpret Public Health Data
Explore and Analyze Public Health Data
Connect Public Health Structures and Community Resources

Assessing Cybersecurity Company Controls

Identifying Assets and Company Controls
Calculate Budgets and Prioritize Investments

Assessing Nonprofits Using Financial Statements and Ratios

Apply Financial Principles to Nonprofit Management
Read and Interpret Nonprofit Financial Statements
Determine Accounting Treatment
Interpret Financial Condition by Calculating Financial Ratios

Assessing Opportunities in Owned Digital Media

Preparing for Marketing on Owned Media
Foundational Channels in Owned Media
Newer Channels in Owned Media
Drafting Marketing Plans for Owned Media

Assessing Opportunities in Paid Digital Media

Preparing for Marketing on Paid Media
Considering Opportunities in Foundational Channels
Considering Opportunities in Newer Channels
Drafting Marketing Plans for Paid Media

Assessing Organizations in Context

Analyze Organizational Scope and Differentiate Among Types of Organizations
Compare Organizational Ecosystems and Inter-Organizational Relationships
Examine Organizational Growth Strategies

Assessing Startup Viability and Funding Options

Evaluate the Market Opportunity
Conduct a Bottom-Up Target Market Estimate
Identify the Resources Required to Get Started
Find Your Place in the Investment Landscape

Assessing the Regulatory Environment

Identify Regulatory Bodies and Relevance in Your Area of Business
Assess the Principal Tools Available to Regulatory Bodies
Stay Current With Regulatory Developments in Your Area of Business

Assessing Your Organization’s Finances

Navigating Financial Statements
Working With Financial Ratios
Making Financial Projections in a Business Plan

Assessing Your Public Sector Organization

Examine Societal Conditions
Assess External Public Factors
Evaluate Internal Organizational Characteristics

Assessing Your System’s Performance and Value

Performance Criteria and Measurement
Constructing a Decision Matrix

Assessing, Managing, and Mitigating Project Risk

Assess Risk
Manage Risk

Authenticity, Integrity, and Accountability

Authenticity
Integrity
Accountability

Becoming a Powerful Leader

Motivating People
Distinguishing Between Leading and Managing
Overcoming Challenges
Evaluating Your Leadership

Becoming a Strategic Leader

Assess Your Leadership Approach
Create a Purpose-Driven Culture
Enact Your Leadership Strategy

Becoming a Systems Leader

Create a Systems Thinking Culture
Using Systems Thinking with Teams
Be a Systems Thinker

Beer Production and Refinement

Develop a Mash Program
Consider Non-traditional Sources of Flavor
Optimize Visual Aesthetics
Make Packaging Decisions

Behavioral Science for Branding

Explore How Branding Impacts Perception
Apply the ACE Framework to Your Brand
Examine Where Your Brand Falls on the Warmth-Competence Matrix
Create a Brand Strategy

Behavioral Science for Innovation

Examine the Risks of Pioneering and Explore How Products Move Into Markets
Use Google Trends to Do Portfolio and Competitor Analysis
Explore Why People Imitate Others

Behavioral Science for Pricing

Examine Different Approaches to Pricing
Examine What Makes a Price Coherent
Reduce the Pain of Paying
Explore Other Behavioral Pricing Strategies

Benchmarking Competitive Pay Levels

Select Data Sources to Conduct Benchmarking Analysis
Interpret, Adjust, and Combine Benchmarking Results
Communicate and Recommend Actions to Stakeholders

Bidding, Negotiation, and Contract Management

Evaluate the Relevant Conditions of a Procurement Scenario
Plan for Negotiations
Determine the Negotiation Strategy and Tactics
Examine Contract Parameters

Blending Counseling With Nutrition

Assessing the Nutrition Education Needs of Your Client
Translating the Science of Nutrition for Your Client
Blending Your Expertise and Natural Communication Style

Boosting Immunity With Medicinal Plants

Plants to Support the Immune System
Plants That May Prevent or Treat Cancer

Brand Activation

Identify Target Market and Consumer Insights
Develop Brand Long-Term Essentials
Strategizing for Brand Messaging

Brand Measurement

Identify and Analyze Data
Identify Trends and Implications and Recommend a Course of Action

Brand Planning

Complete a Situation Analysis
Identify Actionable Information
Develop a Brand Executional Roadmap

Brand Positioning

Prioritize Brand Attributes and Create Positioning Maps
Optimize the Brand’s Position

Brand Purpose

Command a Brand Premium
Prepare to Profit from Change
Define Brand Purpose

Brand Strategy

Analyze the Market
Identify Strategies to Strengthen Brand and Prioritize Options

Building a Photography Portfolio

Define a Project Proposal

Building a Resilient Services Marketing Information System

Identifying the Components of a Services Marketing Information System
Planning for Service Marketing Research
Target Market Strategy

Building and Validating Prototypes

Lesson 1 – Draft a Business Model Canvas for Your Product
Lesson 2 – Write Interview Questions to Validate Your Customers’ Problem or Needs
Lesson 3 – Create a ‘Looks-Like’ Prototype to Validate Your Hypothesis
Lesson 4 – Interview Customers With Your Prototypes
Lesson 5 – Fine-Tune the Business Model Canvas

Building Analytical and Emotional Intelligence with Systems Thinking

Bridge Knowledge Gaps
Expand YourThinking With New Logic
Increase Your Metacognition and Emotional Intelligence

Building Diverse Talent Pools

Establish a Framework for D&I in Hiring
Evaluate Your Organization’s Talent Sourcing Methods
Enhance Your Organization’s Messaging to Attract Candidates
Address Your Organization’s Sources of Bias in Screening
Measure Your Progress in Attracting Diverse Talent

Building Great Teams

Build Commitment to a Common Goal
Instill a Commitment to Excellence in Your Team
Create an Inclusive Environment

Building High-Performing Teams

Managing Virtual Teams
Utilizing Conflict to Develop Your Team
Shifting Leadership Roles
Cultivating Collaboration
Diagnosing Your Team

Building High-Performing Virtual Teams

Identifying and Addressing Key Challenges and Opportunities on Virtual Teams

Building Innovation Competencies

Implement Lean Startup
Build a Maker Culture
Deploy Design Thinking

Building Leadership Character

Choosing Your Leadership Character
Self-Awareness, Self-Reflection, and Character Development
Demonstrating Vulnerability

Building Systems, Engineering, and Equipment Management

Roof, Facade, and Electricity
Water, Lighting, and HVAC
Manage and Optimize Equipment Operation

Building the Brand Through Influencer Marketing

Integrate Influencer Marketing Into Your Social Strategy
Select the Right Influencers for the Brand
Creative Content Approaches for Influencers

Building Your Marketing Advantage

Define Your Business Model
Build Your Strategic Resources
Expand Your Competitive Advantage

Business and Cybersecurity in Practice

Explore How Third-Party Actions Can Impede Business Objectives
Expect Changes and Adapt Your Operational Security Practices

Business and Management Writing

Introduction to Reading and Writing in the Workplace
Apply Recommended Document Design Principles
Organize Your Message Using the Appropriate Structure
Choose Effective Message Content
Manage Your Style

Business Strategy for HR Leaders

Describe How an Organization Creates Unique Value for Customers
Examine How External Trends Impact Your Organization’s Strategy
Evaluate Potential Growth Opportunities

Camera Selection and Mechanics

Select the Right Camera
Use Viewfinders and Lenses
Control Motion and Exposure

Campaign Design and Ideation

Design the Experience
Architect the Information
Design the Information

Cannabis Taxation

Explore Federal Tax Responsibilities
Identify State Tax Responsibilities
Evaluate Municipal Tax Responsibilities

Change, Disruption, and Growth

Evaluate Change, Disruption, and Uncertainty
Strategize Responses to Change
Clear the Path Towards Change

Changing Organizational Culture in Healthcare

Assessing Your Current Culture
Moving Toward the Ideal Culture
Implementing Your Ideal State

Choose Legal Research Sources

Define Credible, Authoritative Legal Information
Explore Openly Accessible Sources
Identify the Subscription and Proprietary Resources Lawyers Use

Choosing the Right Performance Measures for Your Organization

Analyzing and Implementing Effective Management Reporting Systems
Analyzing and Creating Balanced Scorecards
Implementing the Balanced Scorecard

Clean Slideware Design for Live and Legacy Use

Use Presentation Slides As Knowledge Artifacts
Create a Process That Protects Proprietary Information to Share With “External” Parties

Coaching Skills for Leaders

Develop Your Coaching Skills
Explore Coaching
Navigate Goals and Obstacles
Listen Like a Coach

Collaborative Communication for Engineering Leaders

Leveraging Listening Skills
Asking Powerful Questions
Limiting Communication Interference
Layering Communication Skills

Collaborative Communication for Technology Leaders

Leveraging Listening Skills
Asking Powerful Questions
Limiting Communication Interference
Layering Communication Skills

Commercialization

Develop Your Prototype Description
Determine How to Scale Up Production
Analyze Costs and Price
Evaluate Your Go-to-Market Strategy

Communicate Well to Drive Project Outcomes

Change Your Communication Strategy to Get Better Results
Use Communication Best Practices
Practice Better Strategies

Communicating Quantitative Data

Communicate About Data Effectively
Distinguish Reading Decks

Communicating With the Media

Make a Plan for Cultivating a Win-Win Relationship
Create Key Messages
Control the Interview

Communication Planning for Change

Identify What and Who
Address Audience Needs
Send the Right Message

Company Structure and Due Diligence

Create a Due Diligence Plan
Construct a Due Diligence Checklist
Document the Due Diligence Process

Comparing Monopolies and Competition

Monopoly
Examine Natural Monopoly
Analyze Pricing and Monopolistic Competition

Competing with Entrepreneurial Thinking

Cultivate an Entrepreneurial Mindset
Assemble Resources
Establish Processes and Systems for New Ideas
Scale and Sustain New Opportunities

Complex Negotiation

Creativity
Time and Distance
Culture and Personality Differences
Team and Multi-Party Negotiations

Compliance With the Foreign Corrupt Practices Act

Identify How the FCPA Applies to a Business’s Foreign Operations
Distinguish Between Permitted and Prohibited Business Practices
Establish Company Best Practices Within the FCPA

Composing Documents That Help Lawyers

Collect Information From Witnesses
Write Effective Interview Memos
Develop Your Cultural Competency to Enhance and Document Interviews

Conducting Cybersecurity Risk Analysis and Planning

Evaluate Security Posture
Identify Controls for Protection

Conducting Market Analysis and Predicting Price

Extensions of Supply and Demand
Analyze Externalities, Public Goods, and Common Access Goods

Constructing High Impact Content for Global Delivery

Strategize and Prepare for a Formal Presentation

Constructing Influential Op-Eds

Explore the Structure of a Persuasive Essay
Build Your Argument and Support Your Main Point
Amplify Your Message With Creative Techniques

Consulting Skills for Internal HR

The Consulting Relationship
Problem Diagnosis and Assessment
Feedback and Solutions
Implementation and the Change Process

Continuous Distributions

Apply Normal Distribution and the Z Table

Contract Formation

Distinguish Various Bodies of Law That Govern Contracts
Recognize Essential Elements For an Enforceable Contract
Recognize Barriers to Enforceability and Avoid Inadvertently Creating Binding Obligations

Coordinating Services and Support at the Global and Country Level

Results-Based Approach to Managing Large Emergencies
Delivering Economic and Social Investment and Services

Corporate Sustainability Risk Management

Identify and Categorize Sustainability Risks
Examine Sustainability Standards and Risk Communications
Develop Strategic Risk Management Initiatives

Cost Management

Identify the Factors That Drive the Price Associated With a Given Purchase Scenario
Leverage Various Cost Analysis Models for Strategic Cost Management Purposes
Build a Total Cost of Ownership Model
Evaluate Where Costs Can Be Reduced Through Collaboration With Suppliers

Counseling Skills

Improve Outcomes With Client-Directed Counseling
Comparing Counseling Approaches
Interpret Nonverbal Cues
Integrating Self-Management Into Your Session
Applying Research-Based Principles and Techniques

Counteracting Unconscious Bias

Examine Dimensions
Recognize Unconscious Bias
Identify Interventions

Countering Bias in the Workplace for HR

Recognize Unconscious Bias
The Dimensions of Diversity

Courage, Humility, and Compassion

Courage
Humility
Compassion

Courageous Communication for Engineering Leaders

Discover Courageous Communication
Manage Emotional Reactions
Develop a Culture of Feedback
Use Conflict to Improve Team Outcomes

Courageous Communication for Technology Leaders

Discover Courageous Communication
Manage Emotional Reactions
Develop a Culture of Feedback
Use Conflict to Improve Team Outcomes

Creating a Digital Builder Culture

Apply the Learn-It-All Framework
Decompose and Rate the Risks of a Venture
Determine How to Learn
Create a Plan to Derisk New Ventures

Creating a Resilient Real Estate Project

Build Project Resiliency
Solve Complex Real Estate Development Issues

Creating an Ethical Data Science Practice and Workplace

Identify the Dynamic Between Individual and Organizational Ethics
Improve Workplace Practices Around Ethics
Raising Ethical Concerns and Rewarding Ethical Practices

Creating and Communicating the Value of Your Brand

Explore the Value of Brands
Examine Strategies for Building Brand Equity
Examine How Marketing Communication Can Build Brand Equity
Explore How Advertising Can Build Brand Equity

Creating and Enforcing International Agreements

Exploring International Agreements — The Requirement of Facts
Enforcing International Agreements — Norm Enforcement

Creating and Sharing Interactive Data Models

Relating Data
Making Data More Interactive

Creating and Sustaining Remote Work Programs

Implementing Policies and Support Systems
Measure and Sustain Your Program
Assess and Plan

Creating Awesome Presentations

TED as a Transmedia Form
PechaKucha; the People’s TED Talk
The Three Presentation Components
Rehearsing, Presenting, and Recording

Creating Craft Beverages

Examine the Fermentation Process
Design a Fermented Product
Evaluate Fermented Beverages

Creating Effective Content Marketing

Define the Brand Voice for Social Content Marketing
Develop a Brand-Generated Social Content Strategy
Motivate User-Generated Content and Create a Content Calendar

Creating the Basis of Real Estate Design

Exploring the Basis of Design for Real Estate Development

Creating User Personas

Analyze Contextual Data
Create a User Persona
Create Design Requirements

Creative Writing Techniques in Nonfiction

Identify Forms of Creative Nonfiction and Their Common Elements
Explore the Core of Nonfiction Content
Develop Creative Approaches to Structural Elements
Practice Essential Skills for Engaging Nonfiction Writing

Criminal Liability in an Organizational Setting

Sources of Criminal Law and Corporate Liability
Mental States and Criminal Liability
Effective Ethics and Compliance Programs

Crisis Communication Planning

Prepare for Crisis Communication
Communicate During the Crisis

Cross-Cultural Communication

Evaluate How Your Social Style is Interpreted by Others
Become Aware of Your Social Blind Spots in a Cross-Cultural Work Environment
Adapt for Effective Communication

Cross-Cultural Teams and Diversity

Assess Diversity Challenges and Opportunities
Compare Cultural Dimensions
Diagnose Cultural Intelligence

Culture and Productivity

Examine the Interconnectedness of Culture and Productivity
Complete a Productivity Assessment for Your Hybrid Workgroup
Complete a Culture Assessment for Your Hybrid Workgroup

Data Analysis and Probability

Create Effective Graphs
Calculate the Probability of an Outcome

Data-Driven Leadership

Identify Key Organizational Performance Metrics
Design Evaluation Experiments
Interpret Data-Based Evidence

Data Privacy in Marketing

Classify Customer Data Based on Privacy Risks
Become Aware of Your Organization’s Data Privacy Journey
Identify Marketing Use Cases That Provide Benefits With Customer-Level Data

Data Protection Solutions

Examine Privacy Metrics Around Uniqueness
Demonstrate the Tradeoff Between Profitability and Privacy
Transform Your Data Set to Maximize Profitability and Privacy

Decision Analysis

Create a Decision Tree

Decision-Making and Accountability

Develop a Plan for Leading Your Team through a Decision Together
Assess and Address Bias
Assess the Impact of Group Anomalies on Your Team

Decision Support Models for Operations

Formulate and Solve Optimization Problems
Simulate Random Events Using Monte Carlo Simulation

Decoding the Gender Gap in Board Membership

Prepare Yourself for Board Membership
Position Yourself as a Candidate
Plan Your Strategy for Success

Defensive Data Strategies

Audit Your Organization’s Privacy Policy in Terms of Transparency and Control
Measure the Value of Protected Data and Profitability Loss From Defensive Data Protection Approaches

Defining Emerging Markets

Define an Emerging Market
Identify and Evaluate Risks of Doing Business in Emerging Markets

Defining Interfaces

Discovering and Defining Operational Interfaces
Managing Interface Specifications

Defining Inventiveness

Define What Makes Your Idea Inventive
Conduct a Prior Art Search
Perform an Inventiveness Analysis

Defining Scope

Describing Your System in Terms of Interrelationships
Identifying Key Scenarios
Aligning Your Scope to Stakeholder Expectations

Defining Security

Recognize the Implications of Being a Security
Recognize Factors Considered in Determining if There Is a Security

Delivering An Excellent Customer Experience for Your Organization

Select, Orient, and Socialize Service-Centered Employees
Create an Atmosphere of Collaboration
Train for Service Excellence

Demystifying AI and Digital Technologies

Examine the Effect of Advances in Computing Hardware on Your Life
Describe the Impact of Machine Learning and Artificial Intelligence on Society or Your Industry
Consider Uses and Limitations of Generative AI
Investigate Blockchain or Interaction Technologies

Derisking AI Ventures

Define the Learn-It-All Mindset
Use the AI Derisking Toolkit
Evaluate the Benefits of AI Initiatives
Plan Your AI Transformation Strategy

Descriptive Statistics for Business

Numerically Describing One Quantitative Variable
Visually Comparing Multiple Variables
Numerically Comparing Two Quantitative Variables

Design Considerations for Healthcare Facilities

Recognize the Psychological Factors That Affect Our Relationship With the Environment
Apply Psychological Principles to Healthcare Design
Conduct an Online Literature Review
Understand Children by Observing their Behavior

Design Considerations for Senior Facilities

Recognize the Psychological Factors that Affect Our Relationship with the Environment
Apply Environmental Psychology Principles to Managed Care Design
Conduct an Online Literature Review
Practice the Empathic Model in Senior Design

Designing a Planting Plan

Develop a Design Concept
Select Appropriate Plants
Create a Planting Plan

Designing a Quality Control System

Setting Specification Limits
Using Statistical Process Control
Determining the Capability of a Process

Designing and Developing Products

Capturing and Refining Requirements
Obtaining Feedback From Customers
Developing Your Product

Designing and Implementing Effective Social Media Policies

Assess Social Media Risk
Make A Social Media Policy Plan

Designing and Managing Compensation Structures

Examine a Pay Structure
Develop a Pay Structure
Use and Manage a Pay Structure

Designing Digital and Data-Driven Business Operations

Analyze the Elements of Digital Operations
Consider a Process-Based Approach to Enhance Business Operations

Designing Experiments in Retail and Online Businesses

Analyze the Results of a Controlled Experiment
Examine the Use of Clustering in Experiments
Achieve Greater Success in Experiments

Designing Organizational Systems

Design Policies, Systems, and Practices to Manage the Business and the Workforce
Analyze Organizations as Social Entities
Combine and Align Policies, Systems, Practices, and Culture

Designing Organizations for Systems Thinking

Create Your Organization’s Vision and Mission
Build Capacity and Learning Systems
Map and Assess Your VMCL

Designing Policies and Policy Change

Define and Distinguish Among Different Types of Policy
Define a Big-Picture Policy Goal Consistent With Equitable, High-Road Development
Make Equitable Policy Change Happen

Determining Appropriate Budgeting, Debt Financing, and Cash Flow

Assessing the Role of Budgets in Your Organization
Preparing an Operating Budget That is Appropriate to Your Organization
Managing Cash Flow to Meet an Organization’s Financial Obligations
Using Debt Financing Analysis to Evaluate the Health of Your Organization

Developing a Brand Narrative

Write a Technology Plan for Your Brand Narrative
Record and Iterate Your Narrative
Incorporate Sound Design Into Your Narrative

Developing a Business Case for Human Rights

Determine the Human Rights Laws and Regulations That Apply to Your Business
Develop a Human Rights Due Diligence Plan and Policy

Developing a Community Plan for Sustainable Preservation

Retrofit for Threats
View the Cultural Landscape — Buildings in Context
Prepare for Future Threats
Build Community Support

Developing a Culture of Empowerment

Manage Service Perceptions
Foster Employee Empowerment
Promote Service Recovery
Focus on Employee Care

Developing a Cybersecurity Culture

Identify Cybersecurity Threats to Your Business
Promote a Cybersecurity Culture

Developing a Product Hypothesis and User Personas

Mapping Your Customer’s Journey
Conducting User Interviews
Articulating User Personas

Developing a Service Strategy and Managing the Brand

Turning Marketing Goals into Action
Utilizing Innovation as a Strategy to Capture New Business
Applying a Systematic Process to the Development of New Services
Analyzing Your Brand
Designing the Customer’s Experience
Managing Your Brand

Developing a Unique Value Proposition

Define the Applications of Your Invention
Define the Market Relevance of Your Invention
Explore the Costs and Benefits of an Invention
Articulate a Unique Value Proposition

Developing a UX Design Concept

Sketch Ideas To Explore the Design Experience
Create a Design Concept
Develop the User Interface Design Concept
Design for the User’s Mental Model

Developing an Integrated Marketing Communications Strategy for Services

Identifying Marketing Communications Objectives
Planning and Designing Creative Marketing Communications
Selecting the Right Integrated Marketing Communications Methods and Media
Determining the Success of Marketing Communications Campaigns

Developing and Communicating Vision and Strategy

Assess Your Operating Environment
Outline a Clear Vision Statement
Articulate Your Business Strategy

Developing and Pitching Ideas

Select Your Best Ideas

Developing Executive Presence for Women Leaders

Define “Executive Presence” in Your Context
Practice and Refine Your Executive Presence

Developing Innovation Strategy

Explore Innovation Strategy
Identify Your Company’s Goals and Establish Success Metrics
Gain Insight Into Your Customers’ Wants and Needs
Mitigate Challenges and Create a Vision for the Future

Developing Medical Cannabis Products

Establish Expectations
Adopt Best Practices
Integrate Reproducibility in Product Development Planning

Developing Service Excellence Competencies

Become a Service Champion
Further Develop Your Competencies
Understand Your Communication Channels

Developing System Requirements

Developing Use Case Behavioral Diagrams (UCBD)
Requirements That Best Serve Your Project

Developing Wine Production Plans

Design Wine Production Plans for Standard Table Wines
Design Wine Production Plans for Fortified Wines
Design Wine Production Plans for Sparkling Wines

Diagnosing Workplace Conflict

Asking Questions to Check Your Diagnosis
Recognizing Possible Conflicts within your Workplace
Identifying the Type and Level of Conflict
Recognizing Style Impacts

Digital Advertising Analytics

Search Engine Marketing and Key Advertising Metrics
Multi-Touch Attribution Models and Conducting Field Experiments

Digital Asset Management

Organize Your Photos
Edit Your Images

Digital Platform Strategy

Key Elements of Digital Platform Success
Developing a Digital Platform Strategy
How to Work With External Digital Platforms

Digital Transformation for Marketing

Finding the Data
Reviewing and Sharing the Data
The Analytics Phase
The Insights Phase
The Proteus Phase

Dining Innovation in Senior Living

Use the PPO Framework to Identify the Needs in Your Food Service Operation
Match Appropriate Industry Trends with Your Food Service Operation
Design a Menu that Best Suits Your Organization
Design a Delivery Solution That Aligns With Your Food Service Operation
Develop an Action Plan to Measure the Effectiveness of Your Food Service Operation

Discovering Sales Growth Opportunities

Segment Your Customers to Focus Your Search
Find Pockets of Growth in Your Market
Identify Your Top Opportunities
Manage Your Sales Funnel

Disruptive Innovation From Emerging Markets

Respond to Disruptive Innovation
Evaluate Fintech Development in Emerging Markets
Assess the Use of CBDCs and Cryptocurrencies
Address Environmental, Social, and Governance Policy Demands

Distribution and Promotion

Establish Your Distribution Format and Sales Plan
Execute Pricing and Merchandising Strategies

Distribution Strategy and International Marketing

Create an Action Plan to Address an Issue with Your Distribution Channel
Evaluate Your Distribution Strategies
Examine How Your Organization Approaches International Markets
Outline a Strategy for Bringing Your Product or Service to International Markets

Diversity, Equity, and Inclusion at Work

Distinguish Between Diversity and Inclusion
Examine Methods of Fostering Inclusion in Work Groups
Assess the Sources of Inclusion
Align the Levels of Inclusion
Evaluate Inclusion Initiatives

Diversity, Equity, and Inclusion in Practice for HR

Evaluate Inclusion Initiatives

Drivers of Consumer Behavior

Examine How Attention and Emotion Impact Customer Behavior
Examine How Coherence Drives Consumer Behavior
Explore Faulty Managerial Mindsets

Driving Engagement for HR

Examine the Drivers of Engagement
Define Engagement

Economics of Sustainable Preservation

Identify Economic Value in Sustainable Preservation
Determine Market Capacity for Sustainable Preservation
Target Funding to Support Sustainable Preservation

Editing and Revising for Impact

Explore the Elements of Editing
Explore the Top-Down Approach to Editing — Enhancing Content
Explore the Top-Down Approach to Editing — Structure and Line

Effective Hiring and Interviewing

Make and Communicate Your Decision
Define Your Target
Preparing for the Interview

Effective Internal Coaching

Examine Methods to Become an Effective Internal Coach
Practice a Non-Directive Approach to Coaching
Practice Directive Feedback and Difficult Conversations
Provide Support Following Coaching Session Completion

Effective Process Management in Healthcare

Use Excel to Examine Process Flow in Your Organization
Explore How Making a Process Step Visible Might Improve Your Process Flow
Create an Action Plan to Improve Decision-Making

Effective Process Management in Senior Living

Use Excel to Examine Process Flow in Your Organization
Explore how Making a Process Step Visible Might Improve your Process Flow
Create an Action Plan to Improve Decision-Making

Effective User Research

Develop a Contextual Interview Plan
Develop the Interview Protocol
Conduct a Contextual Interview

Effectiveness as a Leader

Apply Classical Leadership Styles to Your Role as a Leader
Cultivate a Successful and Effective Leadership Style
Avoid Hubris and Make Strategic Decisions to Become a Well-Rounded Leader

Eliciting New Behaviors

Understand the Person and the Need
What’s Most Important to Your Client
Motivational Interviewing and When to Use It
Determine Realistic, Actionable Goals
Understanding the Person and the Problem
Setting Your Client Up for Success

Embracing the Basics of Business Law

Legal Resources and How to Find Them
Business Structures and Their Legal Implications
Fiduciary Duties and Why They Matter

Embracing the Worth of Existing Buildings

Contextualize the Value of Embodied Energy
Identify Embodied Energy in Historic Materials and Construction
Evaluate Suitability for Retaining Embodied Energy
Articulate Recommendations to Retain Embodied Energy

Emerging Data Privacy Challenges

Determine How Unstructured Data Add Value and Examine New Privacy Issues
Explore Spatial-Temporal and Internet of Things (IoT) Data
Differential Privacy for Your Data

Employ a Holistic Approach to Supply Chain Design

Measure and Improve Supply Chain Cash Flow Efficiency
Design a Strategy to Achieve Supply Chain Coordination
Design a Strategy for Supply Chain Sustainability

Employee Duties and Promises

Assess Duty of Loyalty and Trade Secrets
Evaluate Noncompete Clauses and Other Restrictive Covenants
Assess Rights to Employee Inventions

Employee Privacy in the Workplace

Evaluate Company Employee Privacy Policies
Evaluate Elements of Defamation
Evaluate Your Workplace for Potential Liability Exposure Based on Section 7

Employee Training and Development

Training Design and Delivery
Facilitating Learning Transfer
Conducting a Training Needs Analysis
Analyzing Training Evaluation

Employment Law in Practice

Evaluating Types of Workers — Who Is Covered?
Exploring Exceptions to At-Will Contracts
Assessing Termination Claims

Energy and the Role of Carbohydrates

The Absorption of Carbohydrates
Diabetes
Hypoglycemia
Producing Energy From Nutrients

Energy Expenditure and Theories of Eating

Measuring Energy Expenditure
Energy and Food Intake
Gastric Theory of Eating
Biological Theories of Eating
Challenging Biological Theories of Eating
Environmental Theories of Eating

Enforcing Contract Terms

Determine Consequences for Non-Performance of Contractual Obligations
Identify Remedies for Breach of Contract
Use Indemnification and Other Provisions to Allocate Contractual Liabilities

Engaging in Collective Action

Prepare to Confront Forces That Disempower People and Undermine Democracy
Identify the Bonds That Lead to Collective Action
Use Established Tools to Build and Strengthen Social Bonds

Engaging Specific Stakeholders

Use the Strategic Sparkline to Analyze Content
Identify Stakeholders, Goals, and Context
Reconfigure the Story to Generate Different Forms

Ensure a Contract Says What It Means

Recognize How Contract Disputes Arise and Get Resolved
Recognize General Rules of Construction Courts Apply
Draft With Clarity

Essentials of Marketing Strategy

Assess Your Company’s Marketing Strategy
Establish a Marketing Mentality
Choose a Framework for Your Marketing Strategy
Evaluate Your Marketing Ethics

Establishing Effective Pricing

Choose a Pricing Model
Set Your Price

Ethics and the Data Lifecycle

Data Science in Action
Trace the Data Lifecycle
Analyze Problems in the Data Lifecycle

Ethics in Business and Technology

Shareholder Value and Ethics
Thinking Ethically About Business and Technology
Applying a Decision-Making Framework

Evaluating a Corporate Sustainability Strategy

Examine the Relationship Between Corporate Structure and Sustainability
Examine the Relationship Between Corporations and Their Stakeholders
Examine the Impacts of Business Activities on the Environment

Evaluating and Scaling Innovation

Manage Your Portfolio
Diffuse Your Innovation
Sustain Your Innovation Strategy

Evaluating Business and Customer Factors Affecting Marketing Decisions for Services

Performing a Situation Analysis of Micro Forces
Performing a Situation Analysis of Macro Forces
Analyzing Consumer Behavior

Evaluating Stocks

Act as a Research Analyst to Select a Stock and Research Business Fundamentals
Practice Limited Valuation Techniques to Determine a Target Price for a Stock
Make a Recommendation to Pass, Pursue, or Hold a Stock

Evaluating the Legal Impact of Documents

Explore How Attorneys Use Documents in Different Stages of a Lawsuit
Assess How Documents Impact Litigation

Evaluating Usability

Create a Usability Test Plan
Develop the Usability Testing Script
Run a Usability Test and Report on Results

Evaluating Wines

Describe Sensory Physiology
Use a Standard Wine Evaluation Protocol for Wine Tasting
Identify Historical Wine Periods and Important Species and Cultivars

Examine the Real Estate Development Package

Examining Cybersecurity Governance

Recognize the Principal Framework That Governs Cybersecurity
Examine the Discretion Involved Within the Regulatory Framework

Examining Federal Requirements for Screening and Stabilization in Emergency Rooms

Identify Institutional Obligations and Procedures for ER Screening
Recognize Legal Obligations to Stabilize or Transfer Patients
Identify Infrastructure Needs

Examining Scarcity and Opportunity Cost

Examine Scarcity and Opportunity Cost
Analyze Supply
Analyze Demand

Executive Compensation Essentials

Evaluate the Executive Compensation Plan Context
Assess the Priorities and Influence of Constituent Parties
Analyze Executive Compensation Tools

Executive Presence

Connect
Be Ready
Overcome Presentation Habits
Take Your Space and Speak With Purpose
Take Your Time
Sell It
Gesture It
Enjoy It
Take It Easy
Project Energy
Respond to the Unexpected
Hear It
Capture the Room

Experience Wines of Italy

Selecting and Serving Italian Wines

Experiencing Wines of California, the Pacific Northwest, and New York

Share a Wine Experience
Selecting and Serving French Wines at Your Wine Event

Experiencing the Wines of Germany and Austria

Share a Wine Experience

Experiencing Wines of the Southern Hemisphere

Share a Wine Experience

Experimentation Planning

Explore the Failure of the Segway
Manage Risk Through Well-Sequenced Experiments

Exploring Specialty Areas of Business Law

Employment Law and the Path to Compliance
Real Property Law and Related Processes
Litigation and Its Typical Stages
Tax Law and Business Tax Reduction
Startups and Their Legal Considerations

Exploring the Fundamentals of Forecasting Demand

Measure Forecasting Performance and Create Reliable Processes for Forecasting
Build a Time-Series Forecasting Model
Build a Causal Forecasting Model

Exploring Your System’s Architecture

Constructing a Functional Flow Block Diagram
Analyzing Your Functional Flow Block Diagram

Facilitating Internal and Grand Jury Investigations

Internal Investigations
Grand Jury Investigations
Evaluating Criminal Liability

Facilitating Staffing Decisions

Candidate Sourcing
Staffing and Strategy
Assessment Methods and Workforce Flow
Workforce Planning
Staffing System Management

Facilities Management

Strategic Development and Management of a Facilities Team
Minimize Regulatory and Code Risks
Optimize Profits Through Effective Budgeting Models
The Development of a Capital Expenditure Project

Family Business Leadership Fundamentals

Identify Your Position Within a Family Business
Create and Utilize a Family Diagram
Explore Levels of Governance

Fashion Line Product Development

Identify Your Market, Brand, and Product Category
Develop Your Product Line Concept
Design Your Product Line and Line Sheet

Fashion Trends and Forecasting

Research Fashion Trends
Analyze Your Data
Write a Trend Forecast Report

Feasibility and Market Analysis

Forecast Rents and Occupancy Rates
Forecast Revenues, Expenses, and Cash Flows
Determine Feasibility

Fiduciary Duties of Directors and Officers

Examine the Duty of Care
Assess Corporate Fiduciaries’ Loyalty to the Company
Apply Fiduciary Duties to Fulfill the Corporation’s Mission

Finance

Financial Theory and Capital Structure
Project Finance
Investing

Finance and Accounting Principles

Analyze a Balance Sheet and Income Statement
Interpret Basic Accounting Ratios and Examine Financial Trends in Business Organizations
Analyze Financial Data to Propose Business Strategies

Financial Institutions and Regulations

Why We Need to Regulate Financial Institutions
Why Banks Need to Be Regulated

Financial Planning, Valuation, and Dilution

Construct a Cap Table
Analyze Financial Performance
Estimate a Fair Valuation

Financing Real Estate Investments

Structure Equity Financing and Returns
Structure Mortgage Debt Financing
Calculate Mortgage Costs

FinTech Disruptions

Examine FinTech’s Relevance in Your Context

Food Allergies and Intolerances

Recognize Allergy Symptoms and “Hidden” Allergenic Ingredients
Create a Plan to Handle Food Allergens and Communications With Customers in Your Facility

Food Processing and Packaging

Consider Business Criteria
Identify Your Product’s Classification
Explore Processing and Packaging Options

Food Safety and Quality

Identify Physical and Chemical Food Hazards and Controls
Define Food Quality Specifications

Formal Structure and Informal Networking in Organizations

Analyze Your Formal Organizational Structure
Diagnose Informal Social Networks
Create Opportunities to Diversify Informal Networks

Fostering a Coaching Culture

The Employee Development Landscape
Develop a Coaching Plan
Identify and Prioritize Potential Coaching Opportunities
Form a Hypothesis to Inform Your Coaching

Fostering a Culture of Service Excellence

Assess Your Market and Customer Journey
Describe Your Organization’s Service Culture
Construct Your Vision for Your Ideal Service Culture
Address Any Service Excellence Gaps

Fostering an Inclusive Climate

Examine an Inclusive Climate
Examine the Dynamics of Inclusive Climates
Take Steps Towards Inclusion

Foundations of Ethical Reasoning

What Is Ethics?
Insights From Western Ethical Traditions
Using the Case Method in Ethical Reasoning

Foundations of Financial Statements

Who is Involved?
How is Financial Data Used?
The Parts of Financial Statements
Using the Information in Financial Statements

Foundations of German and Austrian Wines

Introduction to the Wines of Germany and Austria
Wines of Germany (Area I)
Wines of Germany (Area II)
Wines of Germany (Area III)
Wines of Austria (Area I)
Wines of Austria (Area II)

Foundations of Italian Wines

Wines of Northwestern Italy
WInes of Northeastern Italy
Wines of Central Italy
Wines of Southern Italy

Foundations of Metabolic Health

Explore the Dimensions of Human Health
Influence Energy Balance
Identify Metabolic Health

Foundations of Southern Hemisphere Wines

Explore Argentine Wines
Explore Australian Wines
Explore Chilean Wines
Explore New Zealand Wines
Explore South African Wines

Foundations of Spanish and Portuguese Wines

Welcome to Spain and Portugal
Wines of Northwestern Spain
Wines of North Central Spain and La Meseta
Wines of the Spanish Mediterranean Coast
Wines of Southern Coastal Spain and the Canary Islands
Wines of Northern Portugal
Wines of Southern Portugal
Share a Wine Experience

Framing and Breaking Down Complex Problems

Identify Your Big Problem and Control for Bias
Use Inversion to Frame Your Complex Problem
Begin to Break Down the Problem From the Perspective of Your Absolute Targets

Framing Complex Problems with Systems Thinking

Explore Mental Models
Address the Mismatch Between Mental Models and Reality
Recognize Systems Thinking is a Complex Adaptive System

Fundamentals of Organizational Design

Assess Everyday Life in Organizational Terms
Analyze an Organization in Terms of a Transformation Process
Diagnose When Organizational Design or Redesign is Needed
Apply the Congruence Model to Assess Alignment and Misalignment

Fundraising and Revenue Generation

Explore the Fundamentals of Fundraising
Generate Funding Through Capital Campaigns and Other Revenue Sources
Plan and Prepare Key Sections of a Grant Application
Use Marketing, Branding, Social Media, and Communication Effectively

Game Theory and Business Strategy

Analyze the Other Players
Strategize Action and Reaction
Influence Strategic Perception
Change the Game

Gender Bias and Negotiation Strategies

Examine Gender, Status, and Power in Negotiations
Tailor Your Style
Apply Effective Techniques

Generating Profit in the Era of Sustainability

Identify Sustainable Business Opportunities
Assess and Select Sustainability Leaders
Build a Values-Aligned Investment Portfolio

Generative AI Law and Ethics

Selected Legal Issues Using Generative AI in Business
Recognize Generative AI’s Intellectual Property Issues
Define the Dimensions of Ethical Inquiry
Apply the Four Ethical Approaches

Generative AI’s Capabilities and Compromises

Explore AI as a General-Purpose Technology
Compare Learning and Expert Algorithms
Use Reinforcement Learning and Pre-Training to Unlock Generative AI
Experiment With Generative AI
Examine Where We Stand and What’s Next With AI

Getting Started with Spreadsheet Modeling and Business Analytics

Familiarize Yourself with Business Analytics
Prepare Your Data for Analysis
Perform Text Management and Analytics

Getting the Most From Your Sales Efforts

Prioritize Your Accounts
Align Your Efforts Against Your Highest Value Opportunities
Maximize Your Time Spent Selling

Getting the Most Out of Your Business Relationships

Promote the Health of Your Business Relationships
Manage Potential Challenges

Goal Setting in Public Sector Organizations

Set Goals for Your Organization
Measure and Monitor Performance
Overcome Challenges to Goals-Based Leadership

Grape Varietals of California, the Pacific Northwest, and New York

Wines of California
Wines of Washington
Wines of Oregon
Wines of New York

Grape Varietals of France

Wines of Alsace
Wines of Bordeaux
Wines of Burgundy
Wines of Champagne
Wines of the Loire Valley
Wines of the Rhône Valley, Languedoc-Roussillon, and Provence

Growth Marketing With AI

Set Up Growth Marketing Campaigns
Supercharging Your Growth Marketing

Guiding Your Organization’s Costs and Budgets

Tracking Costs With Cost Accounting
Reducing Costs With Managerial Accounting
Determining a Budgeting Approach
Evaluating Your Budgetary Performance

Harvesting Hemp

Determine Hemp Harvest Timing
Identify the Appropriate Hemp Harvesting Equipment
Explore Considerations for Harvested Hemp Storage

Harvesting Spreadsheet Data

Introduction to Big Data

Hemp Biology

Identify Types of Cultivars
Explore Basis of Genetic Mechanisms Underlying the Hemp Plant Traits
Analyze Hemp Physiology and Morphology

Hemp Breeding and Selection

Develop a Breeding Plan
Choose a Breeding Selection Scheme
Select for Multiple Traits
Evaluate for Selected Traits

Hemp Gene Editing and Intellectual Property

Incorporate Engineered Traits Into Your Selection Scheme
Protect the Intellectual Property of Your Hemp Cultivars

Hemp Genetics

Analyze the Behavior of Plant Traits
Categorize Hemp Traits
Explain Allele Dynamics in a Managed Population

Hemp Propagation

Explore Seed and Vegetative Propagation Strategies
Explore Micropropagation and Tissue Culture Techniques

Hiring and Managing PR Agencies

Determine When and How To Hire a PR Firm
Identify Best Practices for Onboarding an Agency
Make a Plan To Manage the Account Relationship
Examine Ways To Measure ROI

Hiring Foreign Nationals

Assess Considerations and Recommend Policy
Partner Effectively With Your Legal Team
Distinguish Among Temporary Work Visa Categories
Comply With I-9
Assess the Move From Temporary to Permanent

Historical Applications of Plant-Based Medicine

Examine the History of Ethnobotany
Categorize Active Ingredients
Use Plant-Based Medicines Safely
Become an Informed Consumer

Hops Flavor Chemistry

Distinguish Different Types of Hops
Manipulate Variables to Achieve Bittering Targets
Describe the Impact of Hops on Flavor and Aroma

How Emotions Shape Thinking

Explore How Emotion Affects Cognition
Consider How Emotions Are Tied to Morality
Examine How Emotions Impact Relationships

How Nutrition Affects Cancer, Osteoporosis, and Hypertension

Growth of Cancer
Minimizing the Risk of Cancer
Nutrients and Bone Health
Management of High Blood Pressure
Dietary Guidelines

How To Build a Strategic Plan for Your Healthcare Organization

Planning a Retreat
Conducting a Strategic Retreat
Monitoring and Refining Your Plan

How to Identify, Measure, and Incorporate Risk and Return Into Capital Budgeting Decisions

The Risk-Return Relationship
Factoring Risk into Capital-Budgeting Decisions
The Capital Asset Pricing Model
Examining the Weighted Average Cost of Capital

How to Work With Tariffs

Understand How Tariffs Are Applied
Identify the Rules of Minimizing Tariffs
Examine the Economic Impact of Political Tariff Wars

Human-Centered Design Essentials

What Is HCI?
The Human-Centered Design Mindset
Measure Usability and Assess User Experience
The Stages of the Human-Centered Design Process
Interact With Users Ethically and Responsibly

Human Rights Law for Business

Anticipate the Human Rights Problems Your Organization Can Face
Recognize the Need for and Development of an International Human Rights Framework

Hybrid Work Strategy

Examine Hybrid Work Models
Define the Desired State of Your Hybrid Workgroup
Explore Ideas for Your Hybrid Working Group

Hypothesis Testing

Analyze Sample Data to Evaluate Claims

Identifying and Evaluating Risk

Quantifying Risk
Managing Risk

Identifying and Fighting Inequity

Examine a Snapshot of Inequality in Our Communities
Investigate the Causes of Inequality in Our Communities
Study the Basic Skills of Storytelling and Public Policy Advocacy

Identifying and Managing Emotions

Identify Microexpressions of Emotions
Why Should You Manage Emotions?
Understand Your Emotional Profile
Manage Your Emotional Reactions
Recover from Repeated Negative Events

Identifying and Targeting Customer Needs

Kicking Off Your Project
Developing a Product Roadmap
Conducting Customer and User Research

Identifying New Business Models Enabled by AI

Identify New Business Models Based on Scope Change
Describe New Timing- or Sequence-Related Business Models
Ideate New Revenue-Related Business Models
Assess Intermediary Business Model Opportunities

Immigration Law in Practice

Factor the Impact of Mergers and Acquisitions
Terminate Without Violating the Law
Anticipate the Impact of Unionization
Evaluate Eligibility for Workers’ Compensation
Consider the Political Environment

Impactful Unscripted Communication

Plan A Strategy for Delivering a Message
Practice Public Speaking Tools
Adapt to Difficult and Unplanned Situations

Implementing an Integrated Digital Marketing Plan

Creating an Integrated Digital Marketing Plan
Allocating Resources and Measuring Success
Preparing for a Successful Implementation
Adjusting Your Approach for Maximum Reach

Implementing Family Governance Systems

Assess the Current State of Your Family System
Assess the Current State of Your Business
Identify Areas to Improve Your Family Governance System
Identify Areas to Improve Your Business Governance System

Implementing Innovation

Identifying Stakeholders to Develop an Organizational Plan
Enable Innovation with Processes and Pathways
Develop Policies that Support Innovation
Develop and Leverage Infrastructure and Resources

Implementing Sustainability

Determine Your Motivation and Goals
Determine Your Metrics and Tactics
Define Necessary Capabilities, Relationships, and Enabling and Constraining Factors

Implementing Sustainable Preservation Initiatives

Think Like a Planner
Identify Sustainable Preservation Opportunities
Present Sustainable Preservation as a Planning Policy Value
Meet Planning Objectives With Preservation Approaches

Implementing the Quality Function Deployment Method

Relate System Performance to Design
Define and Refine Design Targets

Improving Capacity Investment and Consumption

Evaluate Capacity Investments
Evaluate Capacity Use
Allocate Costs of Idle Capacity
Activity-Based Costing

Improving Coordination and Efficiency

Qualitative Efficiency Analysis
Quantitative Efficiency Analysis
Improve Coordination Through Budgeting

Improving Direction, Motivation, and Society

Create a Balanced Scorecard
Improve Compensation
Address Gaming and Tilting
Improve Social Accounting

Improving Engagement

Define Engagement
Examine the Drivers of Engagement
Assess Your Organization Or Work Group

Improving Governance

Account for Conflict
Distribute Responsibility
Moral Accounting
Account for Human Nature

Improving Margins

Qualitative Cost Analysis
Simple Job Cost Allocation
Evaluate Overhead Allocation

Improving Operations

Determining a Steady State
Analyzing and Improving a Service Process

Improving Physical and Chemical Properties of Soil

Determine How Much Soil a Plant Needs
Apply Soil Improvement Methods
Soils for Difficult Situations

Improving Quality and Performance of Healthcare Services

Defining Quality Expectations and Standards
Linking Process and Quality to Improvements in Patient Safety
Improving Operational Efficiency
Improving Inpatient and Outpatient Satisfaction

Improving Regulation of Human Rights

Identify Organizational Decoupling
Move From Opacity to Transparency

Improving Service Operations

Determining a Steady State
Analyzing a Service Process
Improving a Service Process

Individual Ethics

Identify Your Own Ethics
Utilize Virtue Ethics

Indoor Hemp Cultivation

Assess Environmental Factors
Identify Soil and Soilless Media
Determine Lighting and Temperature

Inferential Statistics

Estimating Population Parameters
Identifying a Framework for Hypothesis Testing
Testing for Averages Using P-values

Influence and Motivation for Engineering Leaders

Getting Clear on What You Want and Why
Choosing an Effective Influence Approach
Creating and Delivering Persuasive Messaging
Shaping Environmental and Situational Factors

Influence and Motivation for Technology Leaders

Getting Clear on What You Want and Why
Choosing an Effective Influence Approach
Creating and Delivering Persuasive Messaging
Shaping Environmental and Situational Factors

Influencing and Challenging Regulation

Employ Strategies for Influencing Regulatory Policy
Evaluate Limits and Challenges to Finalized Regulations
Assess the Benefits of Communicating With Regulatory Officials

Ingredients and Functional Properties

Convergence of Culinary Arts and Science
Identify Ingredient Functionality
Energy Facilitation in Ingredient Interactions
Flavor Perception and Sensory Evaluation

Innovating With 5G

Examine Evolving Communication Technologies
Identify Innovation Opportunities Using 5G
Operationalize Your Innovation

Innovation and Entrepreneurship in Emerging Markets

Explore Levels of Innovation
Distinguish Between Incremental and Disruptive Innovation
Discover Strategies for Protecting Intellectual Property

Innovation Tools

Explore the Innovation Tools Spectrum
Identify Tools for Your Innovation Strategy

Integrate New Slide Rule Techniques

Get Rid of Fragmented Headers and Create the Right Kind of Visuals

Integrating Virtue Ethics Into Data Science Practice

Virtues, Habits, and Citizens
Understand Principles, Codes, and Practices
Responsible Practices in Data Science
Integrate Virtue Ethics With Responsible Practices

Integrative Negotiation

Trading and Adding Issues
Separating Positions From Interests

Interpersonal Communication Skills

Using Social and Emotional Intelligence
Exhibiting and Developing Presence
Exploring and Developing Confidence
Displaying and Planning Mindful Communication

Interpreting and Communicating Data

Introduction to Statistical Application
Data Types
Critical Evaluation of Results
Communicating Results

Interpreting the Behavior of Others

Understanding Behavior in Limited Interactions
Understanding Behavior in Extended Interactions

Introducing New Products

Successes and Failures — Examine Why a Product Might Fail
Successes and Failures — Explore How Customers’ Perceptions of Innovation Affect Adoption
Successes and Failures — Examine Different Strategies for Different Segments of Your Customers
Successes and Failures — Develop a Plan to Encourage Product Adoption

Introduction to AI

Explore AI Applications and Benefits
Examine the Risks and Ethics of AI
Identify Potential AI Applications for Your Organization

Introduction to Behavioral Science

Explore the Best Research Methods to Predict Consumer Behavior
Examine How to Use Behavioral Data and When to Use Traditional Research
Explore the Psychology of Daily Decision Making

Introduction to Climate Change Science

Articulate the Cause of Climate Change
Assess the Impacts Posed by Climate Change
Incorporate Climate Change Language Into Your Organization

Introduction to Commercial Real Estate Development

Analyze the Real Estate Market, Development Strategy, and Location
Perform a Site Analysis and Zoning Fit Test
Evaluate Project Feasibility With the Pencil Test

Introduction to Employee Benefits

Explore the Wide Range of Employee Benefits
Guide Employees to Appropriate Benefit Plans, Resources, and Solutions
Use Benefits to Attract and Retain Talent
Contribute Insights to Improve, Modify, or Add Benefit Plan Offerings

Introduction to Negotiation

How to Split the Pie
How to Grow the Pie
Balance Cooperation and Competition

Invention System Management

Collect and Stimulate Invention
Select the Most Suitable Pathway for an Invention
Examine Best Practices for Working With Attorneys
Forge an Invention Manager’s Mindset

Inventory Management

Calculating Service-Level Metrics and Using the Newsvendor Model
Using the EOQ Model
Recommending TPS-Derived Strategies
Distinguish Between Dependent and Independent Demand Inventories
Identify Different Types of Inventory, Their Functions, and Associated Costs
Calculate the Economic Order Quantity and the Reorder Point

Inventory Management Analysis

Determine Service Levels and Product Type
Short Life Cycle Products
Newsvendor Profit Decision Support
Long Life Cycle Products and the EOQ Model
EOQ, Base Stock, and JIT

Inventory Management Strategies

Calculating Service-Level Metrics
Using the Newsvendor Model
Using the EOQ Model
Recommending TPS-Derived Strategies

Investigation of Rule System Violations

Investigation Logistics
Apply Effective Interviewing Tools
Produce an Investigative Report

Investments, Capital, and Financial Forecasting

Accounting for Long-Lived Assets
Determining Asset Value
Accounting for Long-Term Debt and Equity
Understanding Equity, Stocks, and Pricing

Key Performance Indicators for Marketing

Embrace a Marketing Framework
Calculate the Value of a Customer

Key Securities Law Liabilities and Principal Underwriting Documents

Anticipate Key Securities Law Liabilities
Recognize Key Elements of Insider Trading and Consider Principal Underwriting Documents

Knowledge-Based AI Technologies

Define Heuristics for an AI Search Strategy
Describe Elements of Knowledge for an AI Search Strategy
Specify Ways to Use Conversational AI to Improve Customer Experience

Labor and Distribution Challenges for Cannabis Production

Explore Types of Business Entities
Licensing and Employment Regulations in New York State and Beyond

Launching 5G Applications

Build Your Network
Position Your Innovation in the Ecosystem
Devise Strategies to Shape the Ecosystem

Launching Virtual Team Projects

Creating a Shared Vision and Defining Roles and Responsibilities
Building and Sustaining Trust, Motivation and Engagement

Leadership Skills and Traits in Public Organizations

Assess Leadership Traits
Evaluate Your Organization and Your Leadership Readiness

Leading Across Cultures

Develop Skills to Lead Cross-Cultural Teams
Refine Your Thoughts on Leadership Using Culture
Explore Culture’s Impact on the Way We Think
Explore Culture’s Impact on our Relationships with Others
Examine How We Become Cultural Beings

Leading Adaptively

Explore Leadership Models
Identify Factors Affecting Your Leadership
Assess Your Team and Environment

Leading Challenging Conversations

Identify and Prepare for a Challenging Conversation
Have a Challenging Conversation
Determine Appropriate Next Steps After the Conversation

Leading Change in Healthcare Organizations

Understanding Change in Healthcare
Communicating Changes to Employees
Develop a Change Management Plan

Leading Collaborative Teams

Growing Your Team
Diagnosing Your Team
Letting Go of Your Team
Managing Your Team

Leading for Creativity and Innovation

Exploring Innovation
Managing Innovative Teams
Generating New Ideas

Leading in a VUCA World

Identify and Reduce the Impacts of VUCA on Your Organization
Match Your Strengths/Weaknesses with Key Leadership Skills for a VUCA World
Build a Plan to Improve Your Vision, Courage, and Character Skills and Lead More Effectively

Leading Organizational Change

Consider What It Means to Be a “Change Agent”
Develop Your Agenda for Change
Navigate the Terrain of Change

Leading Project Teams

Assess Three Key Leadership Styles
Assess Motivational and Participative Leadership Styles

Leading Public Sector Teams to Success

Lead Teams Successfully
Manage Conflict on Your Team
Build an Effective Team

Leading Strategic Change Initiatives

Strategically Approaching Change
Developing a Plan for Change

Leading Successful Property Management Operations

Managing Building Systems, Maintenance, and Cleanliness
Executing Waste and Environmental Programs
Setting Strategies for the Cycle of Tenancy
Leading Asset Profitability and Human Capital

Leading with Credibility

Enact Espoused Values
Optimize Follow-through
Foster a Credibility Culture
Establish a Credibility Baseline

Leading Without Authority

Distinguish Between Hygiene and Motivation Factors
Apply Expectancy Theory and Equity Theory to Influence Effort and Performance
Examine Personal Social Networks
Describe Leadership’s Effect on High-Performance Teams
Propose Conflict Resolution Strategies

Learning How to Identify Plants

Accurately Describe Leaf Characteristics
Creating Useful Plant Drawings
Build an Effective Dichotomous Key

Legal

Intellectual Property
Contracts and Employment
Being a Client
Corporations

Legal Medical Cannabis

Explore the History of Medical Cannabis Legalization
Analyze Regulatory Changes in Medical Cannabis After Legalization,/td>

Leverage Emotional Intelligence for Project Results

Identify Emotions Affecting Project Leadership
Analyze and Choose Emotions to Yield Better Results

Leveraging Data for Social and Community Change

Ask and Write Good Research Questions
Explore Data Gathering Techniques and Data Management Basics
Identify Basic Data Analysis Techniques
Perform a Basic Data Analysis

Leveraging Problem-Solver Profiles

Examine Your Problem-Solver Profile
Evaluate Cognitive Biases and Apply Remedies
Strengthen Your Ability to Work Effectively With Other Decision-Makers

Lighting

Recognize Effects of Light
Apply Lighting Styles Using Lighting Techniques
Start, Review, Modify, Repeat

Limits of Legal Obligations

Scope and Limits of Judicial Enforcement
Procedural Protections
Constitutional Protections Against Regulations
Freedom of Speech

Linking Digital Operations With Financial Performance

Link Operations to Financial Performance
Compute and Interpret Performance Metrics
Create Strategies to Improve Performance

Litigation

Principles of Litigation
Phases of Litigation
Litigation Alternatives

Machine Learning and Data-Based Approaches to AI

Identify How Machine Learning Can Solve Problems
Explore How Neural Networks and Supervised Learning Work
Investigate Advanced Machine Learning Topics

Make a Convincing Case for Your Solution

Summarize Your Analysis of the Problem
Use Evidence to Prove Your Analysis and Prepare to Defend Your Proposal

Making Capital Investment Decisions

Introduction to Capital Budgeting Rules
Net Present Value
Internal Rate of Return
Payback Period
Profitability Index and Equivalent Annual Cost

Making Emotions Work for You

Consider How You Regulate Your Emotions
Explore Emotion Regulation Strategies
Examine How We Influence the Emotions of Others

Making Predictions and Forecasts with Data

Complete a Loan Analysis and Inform with Analytics
Make Predictions with Data Tables and Simulations

Making Predictions Using Statistical Probability

Determining Expected Value
Understanding the Normal Curve

Malt Evaluation

Determine Malt’s Impact On Wort
Interpret Maltster Specifications
Decide Which Malts To Use

Manage Organizational Knowledge and Innovation

Develop Strategies That Encourage Knowledge Sharing
Create a Culture Conducive to Innovation
Evaluate Management Practices to Retain Knowledge

Managing and Leading Hybrid Teams

Assess the State of Leadership in Your Team
Set Up and Launch a Hybrid Team
Manage Hybrid Teams for High Performance
Sustain Your Hybrid Team’s High Performance

Managing Conflict on Project Teams

When to Avoid
When to Meet in the Middle
When to Force a Solution

Managing Family Relationships

Identify Characteristics of Emotional Maturity
Assess Emotional Patterns and Self-Responsibility in Your Family
Recognize Relationship Triangles in Your Family and Business
Practice Connecting With Others in More Mature Ways

Managing Human Capital

Hiring
Establishing Culture and Managing
Compensating and Evaluating Performance

Managing Insects, Weeds, and Diseases

Identify and Manage Problematic Weeds
Explore Hemp Insect Management Strategies
Identify Hemp Diseases and Minimize Risk

Managing Legal Risks in Foreign Direct Investment

Identify Specific Risks in Any Given Foreign Environment
Design Contractual Tools for Risk Management
Analyze the Effects of Foreign Governments on Your Business

Managing Organizations

Determine the Organizational Structure of a Business
Determine Human Resources Needs
Describe a Human Resources Management Process
Describe the Culture of a Business Firm
Identify Power In Organizations

Managing People in a Healthcare Setting

Managing Cross-Disciplinary Teams
Assessing and Addressing Performance
Holding Effective Meetings
Resolving Conflict
Influencing the Organization

Managing Product Teams

Getting Started with Product Development
Selecting Appropriate Methodologies
Promoting a Team Rhythm and Culture

Managing Real Estate Development Projects

Plan Your Project and Analyze Project Culture
Create a Project Schedule
Manage Project Costs
Manage the Team and Assess Project Impacts

Managing Real Property Rights

Analyze Property Rights Framework
How Property Rights Are Shared and Constrained
Create Value and Manage Risk With Property Rights

Managing Risk in Contracts

Adopt a Holistic Approach to Contracts
Use Representations, Warranties, Covenants, and Conditions to Allocate Risk
Mitigate Risk and Recognize Issues in Common Contract Provisions

Managing Sales Performance for Growth

Establish Clear Sales Metrics, Accountabilities, and Targets
Track and Manage Sales Performance
Coach to the Sales Metrics

Managing Service Demand Through Pricing and Distribution Strategies

Estimating Market Demand for a Service Business
Applying a Strategic Approach to Pricing
Identifying Pricing Methods and Tactics
Selecting Distribution Channels
Reducing Channel Conflict

Managing Team Performance

Addressing Performance Barriers
Individual and Team Performance
Establishing Performance Standards
Managing for Performance

Managing the Product Lifecycle

Preparing for the Product Launch
Launching and Tracking a Product

Managing Time and Priorities

Auditing Priorities to Assess Fit
Audit Actions to Assess Time
Aligning Time to Priorities
Strategic Work Distribution
Evaluation for Performance Improvement

Managing Weight, Exercise, and Nutrition

Regulating Body Weight
What Exercise Does to the Body
Nutrients and Athletic Performance
Iron Deficiency
Malnutrition and Early Development

Market Research and Product Development

Define Concepts and Determine Feasibility
Prepare for Protocept Research
Research and Draft a Protocept
Refine the Protocept

Market Response Modeling

Conceptual Views of Market Response Models
Steps in Building a Market Response Model

Marketing

Product Value
Customer Segmentation
Go-to-Market Strategies and Reaching Customers
Revenue Models and Pricing Tactics
Marketing Key Performance Indicators (KPIs) and Other Analytics

Marketing Automation and AI

Supercharge Your Marketing
Design a Performance Marketing Strategy

Marketing Fundamentals

Identify Target Markets and Customer Segments
Develop a Marketing Mix to Reach the Target Market
Develop a Plan to Acquire and Retain Customers

Marketing Mix Modeling

Identify and Quantify the Effects of Different Marketing Activities
Determine Optimal Pricing Using Marketing Mix Modeling

Marketing Research and Analysis

Examine Market Research
Explore Costs and Profits
Turn Data Into Useful Information

Marketplaces and Emerging Technologies

Measure and Optimize Pricing and Performance in a Marketplace
Evaluate the Value of Emerging Technologies and Their Role in Retail Design

Mastering the Essentials of Influence

How Beliefs Affect Behavior
Changing Your Beliefs
Changing Your Behaviors

Mastering the Time Value of Money

Build Your TVM Toolbox
Perpetuities
Annuities
Future Values

Maximizing Communication and Collaboration in the Hybrid Environment

Overcome the Challenges of Hybrid Communication Across the Organization
Design a Hybrid Communication Strategy to Support Team Needs
Balance Synchronous and Asynchronous Communication Tools
Establish Communication Protocols and Processes for a Hybrid Future

Maximizing Happiness as a Leader

Develop a Plan to Make You Happy as a Leader and Cope With Difficult Decisions
Explore Why You Want to Be a Leader
Examine Strategies for Managing Anger
Know When to Call It Quits

Maximizing Your Value in the Attorney-Client Relationship

Explore Communication Best Practices for Attorney-Client Relationships
Apply Communication Best Practices in the Attorney-Client Relationship
Examine the Role of a Corporate Representative for a Deposition

Measuring and Improving Efficiency

The Budget as a Baseline for Efficiency

Measuring Customer Preferences

Exploring Conjoint Analysis
Collecting Conjoint Data
Simulating Business Decisions

Measuring Social Media Marketing Success

Build a Social Marketing Budget
Measure Social Marketing Objectives
Report, Test, and Optimize Social Marketing

Mechanical Food Processes

Assess the Function of Mixing
Evaluate the Use of Homogenization and Emulsification
Analyze the Role of Centrifugation
Differentiate Filtration Systems

Mediation For Managers

Managing the Mediation Process
Selecting a Mediation Style
Recognizing the Role of Emotions
Solving Problems Through Mediation

Medical Cannabis Extraction

Determine Optimal Conditions for Extraction
Explore Extraction Methods
Analyze Bioactive Compounds of Medical Cannabis

Medical Cannabis History

Distinguish Medicinal Cannabis
Contextualize Medicinal Cannabis Through History
Articulate the Legal Status and Conditions for Medicinal Cannabis Usage

Meta Storytelling With Info Comics

Develop Scenario and Dialogue
Create Storyboards to Depict the Graphic Narrative

Modeling Essentials and Introduction to Discounted Cash Flow

Discounted Cash Flows in Real Estate
Strategically Apply IF Statements and LOOKUP Functions
Strategically Apply Boolean Expressions (T/F), Index/Match, and Offset Functions
The Discounted Cash Flow (DCF) Model

Modeling Perfect Competition

Perfect Competition
Examine Long-run Competitive Equilibrium
Long-Run Supply Curve with Heterogeneous Inputs

Modern Viticulture Challenges and Developments

Explore Implications of Climate Change on the Wine Grape Industry
Critique Commonly Held Beliefs of Wine Grape Production
Apply Digital Agricultural Developments to Modern Viticulture

Monitoring and Controlling Projects

Exceed Standard Practices
Manage Scope and Effort
Use Monitoring Strategies

Monopolies and Mergers

Introduction to Monopolies and Duty to Deal
Monopolies
Mergers

Motivating People for High Performance

Resolving a Suspected Motivation Problem
Using the Drivers of Motivation

Motivating Public Sector Employees

Assess the Motivations of Public Sector Employees
Apply Motivational Tools Effectively
Motivate Employees With Your Behavior

Multiple Regression

Build a Model of a Complex System

Multivariable Comparisons

Comparing Two Population Means
Comparing More than Two Population Means
Testing for Proportions—Qualitative Data
Testing Two Qualitative Variables

Navigating Diversity and Cultural Differences

Identify Intercultural Dynamics Within Organizations
Manage Intercultural Conflict in Your Teams
Develop a Global Leadership Mindset

Navigating Labor Relations

Analyzing the Labor Relations Environment
Managing Workplace Conflict
Assessing the Current State of Labor Relations
Preparing for Possible Labor Disruptions
Negotiating Effectively

Navigating Power Relationships

Power Situations
Networks
Responsible Use of Power
Sources of Power

Navigating the Global Business Landscape

Effective Business Communication
Create a Personal Networking Strategy
Generate Valuable Business Ideas
The Disruptive Power of Innovation
Stages of Globalization
How Should Businesses Behave?

Navigating the Healthcare Regulatory Environment

Determining Regulatory Requirements
Determining Requirements for a Compliance Officer
Meeting Healthcare and Labor Regulations
Reducing Exposure to Healthcare Liability

Negotiating Policy Solutions

Identify Different Negotiation Types, Their Relationships, and the Three Negotiation Spaces
Distinguish Between Interests and Positions Through Integrative Techniques
Prepare for Negotiations by Getting to Know Yourself
Prepare for Negotiations by Getting to Know the Other Party
Evaluate the Negotiation Environment
Apply Integrative Tactics to Your Negotiation

Negotiation Skills

Elements of Negotiation
Defining the Negotiation Interaction
Preparing for the Negotiation

New York State Cannabis Regulation

Examine Different Regulatory Structures at the State and Municipal Levels
Identify Resources

Nutrition and the Digestive System

Regulation of Digestive Processes
Digestion and the Mouth
Digestion and the Stomach
Digestion and the Small Intestine

Optimize Production Capacity Allocation Decisions

Determine the Optimal Production Quantity Without Capacity Limit
Determine the Optimal Production Quantity for Multiple Products With Capacity Limit
Determine the Optimal Production Sequence and Quantity With Capacity Limit

Optimizing Asset Management Strategies

Begin Developing an Asset Management Strategic Plan
Plan the Annual Asset Management Activities
Assess Operations and Financial Performance
Determine the Hold and Exit Strategy

Optimizing Decisions Using Demand Forecasts

Optimize Capacity Investment to Match Supply With Demand
Optimize Prices to Match Supply With Demand

Optimizing Digital Advertising with Analytics

Digital Advertising Trends and How They Are Changing
Managing Sponsored Search Advertising
Measuring Advertising Success
Attributing Sales Outcomes and Using Randomized Controlled Trials

Optimizing Inventory Management

Determine the Optimal Inventory Level for Replenishment
Assess the Cost Performance of a Single Supply Chain Location
Assess the Cost Performance Across Multiple Supply Chain Locations
Improve Supply Chain Performance by Reconfiguration

Organizing the Project and Its Components

Create the Project Network
Identify the Project Scope and Complexity
Identify Sources of Uncertainty

Outdoor Hemp Cultivation

Identify Your Outdoor Cultivation Site
Explore Best Practices for Hemp Plant Nutrition
Develop a Planting Strategy

Partnerships and Contracts

Select the Best Commercialization Pathway
Explore How Partnerships Help Commercialize an Invention
Draft an Invention License Strategy
Consider an Invention as the Basis for a Startup Business

Performing Social Action Research

Plan to Do Social Action Research
Make and Execute Your Research Plan
Communicate Your Research

Persuasion

Analyze Your Audience’s Perspective and Needs
Use the Three Tools of Persuasion
Use Monroe’s Motivated Sequence to Persuade Your Audience

Persuasive Writing

Articulate the Three A’s

Photography Fundamentals

What Makes a Good Photograph
Organize and Share Your Photos
Analyze Photographs

Pitching Your Business Opportunity

Identify the Elements of a Successful Pitch and Find the Right Audience
Build Your Pitch
Deliver and Receive the Pitch
Evaluate and Strengthen the Pitch

Planning and Delivering Effective Presentations

Taking Command of Your Delivery
Evaluating Your Audience and Its Needs
Formulating Your Message
Taking Command of Your Content

Planning and Managing Resources

Flex Schedules and Resources to Your Advantage
Use Critical Project Management Tools
Manage Scope, Creep, and the Unknown

Planning Healthcare Investments and Marketing

Analyzing Cost-Benefit and Cost-Effectiveness
Financing Large Capital Investments
Investing in Services Marketing
Marketing Within Patient-Payer Relationships

Plant Selection

Selecting the Right Plants for Your Location
Combine Production Method With Plant Selection

Plants for Mental Health and Pain Relief

Stimulants, Cognitive Boosters, and Anxiolytics
Pain Relievers and Mind-Altering Plants

Plants for Muscles, Bones, and the Reproductive System

Support for the Musculoskeletal System
Plants To Assist the Urogenital and Reproductive Systems

Plants for Promoting Digestive and Skin Health

Support Good Digestive Health
Protect the Epidermal System

Plants To Improve Cardiovascular and Respiratory Health

Boost the Cardiovascular System
Plants To Strengthen and Heal the Respiratory System

Podcasting

Draft a Pre-Production Plan for an Audio Interview
Conduct and Record an Audio Interview
Edit an Audio Interview and Incorporate Sound Design

Policing of Rule Systems

The Importance of Policing Rule Systems
Policing Tools
Detecting and Preventing Intentional Misbehavior

Portfolio Management Essentials

Compute Risk and Return
Manage Risk With Diversification
Allocate Assets
Build a Portfolio of Individual Securities

Post-Investment Best Practices

Organizing Company Leadership
Communicating Effectively With the Board and Investors
Optimize Your Company’s Incentive Plan
Planning for Future Growth

Power and Gender Dynamics

Assess Your Organization in Terms of Power and Gender Dynamics
Assess Yourself as a Leader in Terms of Power and Gender Dynamics
Create an Action Plan to Enhance Your Status and Power

Power Dynamics and Ethics in Negotiation

Power in Negotiation
Ethics in Negotiation

Practical Applications of Statistics

Exploring the Role of Statistics in Quality Control
Introducing Strategic Decision Making
Introducing Multivariate Analysis

Practicing Servant Leadership

Promote Ethical Conduct
Demonstrate the Principles of Servant Leadership
Listening Environments and Service Within

Predicting and Managing Customers’ Lifetime Value

Customer Relationship Management
Customer Lifetime Value

Preparing a Cybersecurity Communications Strategy

Explore the Impacts of Regulatory Landscapes
Create a Security-Conscious Organization

Preparing for Commercialization and Implementation

Determine the Commercialization/Implementation Value of an Invention
Determine Commercialization/Implementation Readiness of an Invention
Estimate Potential Returns of an Invention
Summarize the Business Opportunity

Preparing for Digital Transformation

Map the Builder Process
Locate Gaps in Your Builder Process
Assess Readiness for Digital Transformation

Preparing for a Negotiation

Defining Your Goals
Identifying Your Partner’s Goals
Applying Negotiation Preparation

Preparing for Success as a Product Manager

Assessing the Product Manager Role
Considering the Required Competencies
Embracing the Processes of Product Creation

Preparing for the Future

Develop an Assessment Plan
Address a Specific Challenge
Build a Plan to Sustain Momentum
Apply the REST Model in Your Daily Life

Presenting Quantitative Data

Exploring Foundational Concepts in Statistics
Describing One Qualitative Variable
Visualizing One Quantitative Variable

Pricing Strategy

Determine What Your Customer Is Willing to Pay
Consider Behavioral Factors Affecting WTP
Consider Other Pricing Strategies

Principles of Digital Storytelling

Define the Purpose and the Audience
Draft a Brand Narrative Script
Revise a Brand Narrative Script

Prioritizing for Product Roadmaps

Generating Ideas to Address Market Needs
Assessing and Ranking Ideas

Privacy Incidents

Respond When There Is a Crisis
Prepare for the Unexpected

Process Analysis in Operations

Diagramming a Process
Identifying Bottlenecks
Managing Bottlenecks

Process Performance

Process Flow
Determine Process Capacity
Identify Potential Process Improvements

Producing a Brand Video

Create Your Pitch and a Video Recording Plan
Produce, Edit, and Finalize Your Brand Video
Produce a Press Release and Promote Your Brand Video

Product Analytics and Iteration

Measure Progress
Validate Hypotheses
Present a Path Forward

Product Design and Testing

Test for Product Success
Choose Product Features, Forecast, and Launch

Product Engineering and Execution

Plan a Sprint
Write an Effective User Ticket
Get the Product Out the Door

Product Prototyping

Design Code-less Prototype(s)
Create a Staffing Plan Matrix
Write a Product Requirements Document

Product Roadmapping

Define Your Framework
Source Your Ideas, Prioritize, and Present Your Roadmap

Product Vision and Goals

Brainstorm Potential Solutions
Draw the Business
Set Objectives and Key Results

Production Planning

Evaluate and Select Your Fabrics
Collect Information on Construction and Fit
Plan a Manufacturing Schedule

Professional Photography

Becoming Professional
Determine Equipment and Facilities
Protect Yourself and Your Work

Projecting Expertise and Confidence During Presentations

Assess Your Professional Presence
Project Confidence During Your Talk
Prepare to Give a Professional-Level Team Presentation

Promoting Inclusive Onboarding and Employee Success

Introducing Integration Concepts
Create Inclusive Offers and Negotiation Practices
Build Inclusive Onboarding, Internal Hiring, and Mentoring Experiences
Monitor and Track DEI Progress

Promoting Organizational Wellness

Blend Wellness Counseling with Your Expertise
Expand Your Counseling Skills to Support Group Facilitation
Create and Communicate Your Wellness Vision

Promotion and Attribution Strategy

Promote Your Product
Assess Promotion Effectiveness

Protecting Trade Secrets in International Transactions

Identify Which Legal Systems Apply to a U.S. Company’s Trade Secrets
Identify the Risks to Trade Secrets That Arise From Foreign Transactions
Develop Contractual Tools to Protect Trade Secrets in Foreign Jurisdictions

Protecting Your Interests

Match an Investment Opportunity With an Appropriate Corporate Form
Evaluating Non-Equity Investment Structures
Evaluating Equity Investment Structures
Solidifying Terms and Identifying the Steps Required to Close Your Deal

Prototypes and Pilots

Explore Experimental Techniques
Design a Rigorous Experiment

Prototyping and UX Feedback

Create a Paper Prototype
Create an Interactive Medium-Fidelity Prototype
Conduct a Heuristic Evaluation on Your Prototype
Create an Interactive High-Fidelity Prototype

Psychology in Business Ethics

Recognizing Predictably Irrational Decision-Making
Psychological Factors in Ethical Decision-Making

Psychology of Negotiation

Manage Your Emotions
Understanding Others’ Emotions
Building Rapport and Trust

Public Health and Covid-19

Explore Public Health Initiatives
Identify COVID-19 Transmission and Prevention Strategies
Promote COVID-19 Vaccination
Broaden Your Influence

Public Health Foundations

Present a Public Health Concern
Analyze Potential Interventions
Advocate for Equity in Public Health

Public Real Estate Capital Markets

Use Real Estate Capital Markets Strategically
Analyze Real Estate Investment Trusts (REITs)
Use Commercial Mortgage-Backed Securities (CMBS)

Public Regulation of Human Rights

Analyze Labor Relations Regulatory Frameworks
Explore the Impact of Trade Agreements
Investigate Other Methods of Regulating International Labor Conditions
Assess Your Organization’s Private Regulation Activities
Examine the Global Supply Chain Audit Process
Explore the Relationship Between Purchasing and Compliance in Your Organization

Public Sector Leadership Strategies

Apply the Situational Model of Leadership
Explore the Contingency Leadership Model
Assess the Path-Goal Model of Leadership

Purchasing Considerations

Identify Product or Service Characteristics
Apply Strategies and Tactics to Fine-Tune Purchasing Decisions
Define the Variables That Impact a Make-or-Buy Decision

Purchasing Strategy

Develop an Annual Buying Plan
Differentiate Your Inventory Using an ABC Analysis
Formulate Buying Strategies for Each Level of Inventory

Putting AREA Into Action

Address Common Decision Myths to Strengthen Decision-Making Outcomes and Relationships
Implement AREA Into Your Daily Life

Quality Control Systems

Setting Specification Limits
Using Statistical Process Control
Determining the Capability of a Process

Quality and Process Improvement Metrics and Strategies for Healthcare

Assess Quality in a Healthcare Facility
Use Quality Improvement Methods to Identify Areas for Improvement
Apply Quality Management Approaches to Improve Performance

Quality and Process Improvement for Senior Living

Assess the Level of Quality in a Senior Living Facility
Use Quality Improvement Methods to Identify Areas for Improvement
Apply Quality Management Approaches for Improving Performance

Quality and Service Excellence

Fostering Customer Focus
Supporting Employee Focus
Promoting Process Focus
Defining Quality
Analyzing Outcomes and Thinking Strategically

Queueing Analysis

Evaluate Queue Performance
Identify Queue Improvement Opportunities

Rapid Ideation

Up-level the State of Digitization
Shift When Business Activities Occur
Create New Marketplaces
Ideate and Implement Effective Product and Service Techniques
Find Patterns in the Business Model
Change the Sales Model

Real Estate Appraisal Process

Examine the Appraisal Process
Manage the Three Approaches to Value
Apply Appraisals to Support Real Estate Decisions

Real Estate Investment Decisions

Explore the Owner’s Perspective on the Real Estate Equity Investment
Estimate Investment Returns and Market Value
Structure the Equity Investment

Real Estate Leases

Strategically Manage the Cycle of Tenancy
Analyze Lease Structures
Optimize Your Market Position Through Competitive Analysis

Real Estate Site Selection Analysis and Decisions

Evaluate Building Sites Based on Project Filters

Recognize the Building Blocks of Compliance Programs

Identify the Framework of Compliance
Map Compliance Programs
Identify Sources of Law
Anticipate Areas of Compliance Concern

Recognize the Importance of Privacy Structure and Risk Assessment

Identify Your Organization’s Privacy Protection Structure
Assess Your Readiness to Safeguard Data

Recognizing Emotions

Build Your Emotion Vocabulary
Recognize Nonverbal Cues to Emotion
Examine the Limits of Recognizing Emotions

Recognizing Institutional Obligations to Individual Patients With Protected Characteristics

Identify Protections for People With Disabilities
Identify Protections on the Basis of Race, Color, or National Origin
Identify Protections on the Basis of Sex

Recognizing Obligations With Respect to Patients

Obtain Patient Consent
Fulfill Obligations to Secure Protected Health Information
Identify Obligations Related to Research With Human Subjects

Registration Requirement Exemptions

Recognize Key Exemptions
Recognize Integration, Testing the Waters, and Key Secondary Market Exemptions

Regulatory Agencies and Food Regulations

Identify Applicable Regulatory Agencies and Regulations
Leverage Compliance Resources
Consider Non-Regulatory Certifications

Researching and Analyzing Information to Make Your Decision

Contextualize Your Problem or Decision
Identify Sources, Craft Questions, and Conduct Interviews
Strength-Test Your Decision and Decide

Responding to Violations and Improving the Rule System

Respond to Rule Violations by Individuals
Respond to Rule Violations on an Organizational Level
Evaluate Rule Systems Through Compliance Principles

Roles and Structures in Corporate Governance

Analyze Entities and Their Stakeholders
Assess Stakeholder Responsibilities
Define the Limits of the Corporate Structure

Rule Design

Simplicity and Clarity in Rule Creation
Identify Your Audience
Design Effective Rule Systems

Rule System Training

Examine the Principles of Training
Effective Presentation of Rule Systems

Rule Systems as Designed Systems

Why We Have Rules
Underlying Reasons to Form Rules
Risk Mitigation Through Rules
Examine Elements of a Rule System

Sales

Sales Processes for Technology-Based Companies
The Negotiation Process
Managing the Sales Pipeline
Staffing and Compensation

Sales Accounting

Recognizing Revenue
Creating Offsets Using Contra Accounts
Analyzing Inventory Costs
Accounting for Inventory

Sales Negotiation to Maximize Value

Conduct an Effective Sales Call
Drive Value Beyond Price
Negotiate to Maximize Value

Sampling

Apply Sampling to Data Analysis

Securing Inventions, IP, and Bioproperty

Assess the Potential Patentability of an Invention
Explore IP Tools and Bioproperties
Develop a Property Control Position

Securities Registration and Reporting

Explore the Basics of Securities Registration
Understand the Registration Process
Examine the Role of Continuous Reporting and Shelf Registration

Senior Living Fundamentals

Assess the Senior Living Landscape
Identify Workplace Challenges and Solutions
Facilitate Service Excellence Across All Touchpoints
Prepare for Future Trends and Emerging Complexities

Services Marketing Planning and Management

Assessing the Role of Marketing in Your Organization
Determining How Your Organization Uses the Service Marketing Process
Explaining How Your Organization Succeeds in the Marketplace
Assessing How Your Organization Counters the Dimensions of Services
Focusing on the Customer’s Experience

Setting Internal and External Conditions for Success

Determine Your Most Important Internal Priorities
Determine Your Most Important External Priorities
Create a Plan to Prepare for What You Cannot Control

Setting Up Distribution Channels

Make Channel Decisions

Simple Regression

Make Predictions Using Simple Regression

Site Assessment

Explore a Soil’s Physical and Chemical Properties
Recognize Additional Abiotic Site Characteristics
Use a Soil’s Physical Properties in the Selection Process

Site Selection and Vineyard Establishment

Relate Climatic Conditions to Site Selection
Identify How Environmental Conditions Impact Vineyard Design
Recognize Non-Environmental Characteristics Conducive to Grape Growing and Winemaking

Slide Decks and Reports

Leverage Design Principles to Create an Effective PowerPoint Presentation Template
Use Appropriate Message Headings and Visual Evidence
Create a Sound Structure
Convert Slide Deck Slides into a Reading Deck Report Page

Social Listening and Community Management

Structure a Social Listening System
Develop a Social Community Management Strategy
Design an Organizational Approach to Community Management and Response

Social Media Marketing Across the Purchase Funnel

Conduct Audience and Competitive Analyses
Identify and Refine Social Media Marketing Goals and Objectives
Recommend a Social Platform Strategy

Social Media Strategy

Explore Social Media Marketing and Strategy
Propose Content Creation and Distribution Strategies

Societal Impacts of AI

Assess the Effects of AI on Human Rights
Analyze the Effects of AI on Human Autonomy
Evaluate the Effects of AI on Communities and Democracy

Solve Problems Using Evidence and Critical Thinking

Assess the Context of the Problem
Bridge the Gap
Weigh Feasibility and Desirability

Sources of Law

Sources of Law in the U.S.
Law Made by Judges
Other Sources of Law

Statistical Forecasting

Introducing Time Series
Forecasting No-Trend (Stationary) Data
Forecasting Linear Data
Forecasting Seasonal Data

Stewarding Family Wealth and Values

Develop Your Why
Identify Your Personal, Family, and Enterprise Values
Translate Values Into Actions

Storytelling Across Media

Analyze Strategic Storytelling
Recognize and Analyze Transmedia Knowledge Genres
Use CAT to Determine How Strategic Storytelling Is Happening

Strategic Business Planning and Forecasting

Define Business Strategy
Identify the Activities of the Value Chain
Create a SWOT Diagram
Prioritize Stakeholder Expectations

Strategic Decision Making

Follow-Through
Account for Biases
Gather and Weight Information
Assess Your Decision

Strategic Implementation of AI Systems

Apply AI Strategically in Organizations
Describe How to Build Trust in AI Systems
Examine How to Build People-Centered AI Systems

Strategic PR Planning

Lesson 1 – Analysis and Audience
Lesson 2 – Objectives and Messages
Lesson 3 – Tactics and Timelines
Lesson 4 – Measurement and Budget

Strategic Stakeholder Management

Identify Your Stakeholders and Plan for Engagement

Strategically Governing the Organization

Strengthen Organizational Governance and Planning
Improve Organizational Decision Making
Create a Plan to Avoid or Manage Through Decline
Use Stakeholder Theory to Analyze Partnerships and Alliances

Strategize Legal Research

Examine Legal Research and Legal Information
Recognize the Difference Between Primary and Secondary Sources
Examine the Goals of a Legal Research Strategy

Strategizing for Audiences With Different Expertise

Use Persuasive Strategies for Technical Purposes and Prepare for Unexpected Challenges

Strategy

Porter’s Five Forces
Technology Strategy and Approaches
Innovative Approaches in an Industry
Business Models

Strengths-Based Engineering Leadership

Manage Your Inner Critic

Strengths-Based Technology Leadership

Manage Your Inner Critic

Structuring Business Agreements for Success

The Fundamentals of Contracts
Introduction to Transactional Agreements
Working with Representations and Warranties
Working with Covenants
Working with Post-Closing Price Adjustments

Style and Expression Through Photography

Recognize How Photographs Affect People
Find Your Expression and Style
Express Yourself

Supplier Selection and Evaluation

Allocate Resources to Supplier Searches
Select Appropriate Sourcing Strategies
Select and Evaluate Potential Suppliers

Supporting Public Health Behaviors

Identify Strategies That Influence Behavior Change
Determine Key Parameters of Effective Public Health Communication
Define Strategies to Build Trust and Community Relations

Sustainability in Building Design and Operation

Evaluate a Company’s Sustainability Strategy
Explore LEED, Green Globes, and Other Certification Options
Establish and Achieve Your Sustainability Goals
Strategic Alignment With Partners for Community Engagement

Sustainable Business Foundations

Assess Your Organization’s Approach to Sustainability
Mapping Out Your Roles, Goals, and Approaches
Make Sustainability a Source of Innovation and Growth

Sustainable Historic Preservation

Apply Lessons of the Historic Preservation Movement
Balance Historic Preservation and Sustainability
Prioritize Sustainability Principles
Highlight the Value of Preservation to Sustainability

Synergies, Mergers, and Alliances

Identify Potential Synergies
Determine the Best Way to Realize Your Synergy
Evaluate Your Synergy Partner’s Compatibility
Strategize for Synergy Success

Targeting and Positioning

Select a Target
Position Your Product

Telemedicine

Set Your Stage
Refine Your Virtual Communication Skills
Prepare for Technical Challenges
Create a Script for a Virtual Physical Exam
Adapt Your Decision-Making Process for the Virtual Space

The Customer Journey and Segmentation

Assess the Customer Journey
Segment the Potential Customers

The Future of AI

Examine the Value and Potential of AI Technologies
Analyze How AI May Affect the Future of Organizations
Determine How AI Will Affect the Future of Societies

The Future of Cannabis Legislation

Explore Cannabis Industry Dynamics
Explore the Crackdown on and Future Growth in the Cannabis Industry
Identify Youth Concerns and Discover Resources for Support

The Network Effect

Evaluate Your Network
Identify Barriers to Building a Network
Identify and Attract Potential Sponsors and Protégés

The Process, the Players, and Strategic Considerations of Raising Capital

Financing Choices and the Debt-Irrelevance Proposition
Factoring Taxes into the Financing Decision
Financial Distress Costs
Factoring Transaction Costs into the Financing Decision

The Psychology of Getting Things Done

Align Your Network
Make Starting Effortless
Know Where You’re Going
Managing Your Beliefs and Decisions

The Rise of Emerging Markets and Their Enterprises

Explore the Definition of E20+1
Examine the Globalization Drive of Emerging Market Multinationals
Identify Emerging Market Multinationals’ Competitive Advantages
Address Challenges of New Competitors

The Role of Fats in Atherosclerosis

Transport of Fat
What Is Atherosclerosis?
Preventing Atherosclerosis
Lifestyle Changes for Treatment of Atherosclerosis

The Role of the Endocannabinoid System

Contextualize the Endocannabinoid System
Characterize the Medical Relevance of the Endocannabinoid System
Analyze Interactions and Synergies Among the Endocannabinoid System

Thinking Like a Lawyer

Why Law Is Often Unclear
The Law’s Distinctive Language
Navigating Legal Materials

Total Rewards Compensation

The Total Rewards Framework
Total Rewards and Employee Preferences
The Point Method
Rewards and Risks
Short-term and Long-term Incentives

Trade Secrets and Patents

Identify What Trade Secrets Protect
Explore How Trade Secrets Can Be Misappropriated and How to Guard Against Misappropriation
Examine What Can Be Patented and How to Get One
Explore Patent Rights and Strategies For Protecting Them

Trademarks and Copyrights

Explore What Trademarks Can Do and How to Get One
Determine What Protections Trademarks Provide
Identify How Copyrights Impact Your Business
Determine What Constitutes Copyright Infringement

Trends in FinTech

Analyze Trends in Key Verticals

Turning Groups into Teams

Distinguish Between Groups and Teams
Analyze a Team’s Stage of Performance
Identify Possible Gaps

Understanding Emotions

Explore the Role That Emotions Play in Everyday Life
Examine How the Study of Emotions Became a Science
Consider Sources of Emotion

Understanding Federal Cannabis Regulation

Impact of Federal Law on Cannabis
State and Federal Intersection of Cannabis Law
Examine Federal Decriminalization and Identify Tools for the Future

Understanding Financial Statements

Reading the Income Statement
Reading the Balance Sheet
Reading the Cash Flow Statement

Understanding the Deeper Need

Building Trust With Continuing Responses
Transitioning to a More Client-Directed Approach
Clarifying Your Client’s Purpose
Setting Goals and Giving Advice

Understanding the Digital Marketing Landscape and the Customer Funnel

A Tour of the Digital Marketing Landscape
Using Frameworks to Identify Objectives and Strategies
The Customer Funnel and the Customer Journey
Evaluating Success and Preparing for Change

Understanding the Person

Identify the Benefits of Client-Directed Counseling
Comparing Counseling Approaches
Interpreting Non-Verbal Cues
Integrating Self-Management Into Your Session
Applying Research-Based Principles and Techniques

Understanding the Problem

Building Trust With Continuing Responses
Probing and Managing Your Transition
Determining Action When the Need is Unclear
Setting Goals and Giving Advice

Unlevered Real Estate Acquisitions

Certainty Versus Uncertainty in Forecasted Revenue
Model for Expense Recovery and Operating Expenses
Forecast Recurring Capital Expenses

Using Behavioral Science to Influence Customer Behavior Online

Increase Online Traffic
Capture and Keep Customers’ Attention
Guide Your Customers’ Emotions
Build a Coherent Online Store

Using Data for Positioning Brands

Positioning
Perceptual Maps

Using Earned Value Management for Project Managers

Implement Project Controls through Meetings
Calculate Planned Cost, Actual Cost, and Earned Value
Forecast Project Cost

Using Generative AI to Transform Business Processes

Leverage AI to Improve Operational Productivity
Use AI to Gather Information for Operational Productivity
Identify AI Automation Opportunities
Increase Business Adaptability Using AI

Using Humor for Influence

Analyze the Value of a Joke
Reading the Room and Defusing Backfired Jokes
Construct a Joke

Using Humor in the Workplace

Build and Foster Confidence for Humor
Reset the Room With Confidence and Empathy
Apply Empathy to Humor

Using Mindfulness Meditation to Strengthen Relationships

Develop Basic Meditation Techniques
Expand Your Empathy Through Meditation
Practice Meditation Routines to Cultivate Gratitude, Resilience, and Appreciation for Life

Using Prescriptive Analytics in Excel

Prescriptive Modeling Using Solver
Reporting and Managing Solver for Prescriptive Modeling

Using Ratio Analysis to Evaluate Financial Performance

Asset Management Ratios
Solvency and Capital Structure Ratios
Profitability Ratios and DuPont Analysis
Cash Conversion Cycle
Fixed Asset Ratios

Using Statistical Tests To Make Decisions

Interpreting Statistical Results
The Limitations of Statistical Analysis
Making Recommendations

Using the Four Simple Rules of Systems Thinking

Make Distinctions
Organize Part-Whole Systems
Identify Relationships
Explore Perspectives

Value Creation and Profitability

Diagnose Your Market to Create Value
Create Your Organizational Plan
Perform a Competitive Analysis
Mitigate Threats to Profitability

Value Creation and the Business Model Canvas

Explore the Business Model Canvas
Complete the Value Creation Analysis

Value-Based Engineering Leadership

Discovering Values
Checking Value Alignment
Applying Personal Values to Leadership
Creating a Values Roadmap

Value-Based Technology Leadership

Discovering Values
Checking Value Alignment
Applying Personal Values to Leadership
Creating a Values Roadmap

Vineyard Operations

Identify the Anatomy of Vines and Phenological Stages
Describe Key Vineyard Operations and Their Effects on Vine Health
Manage Major Grape Pest and Disease Issues

Virtual Communication

Differentiate Between In-Person and Virtual Communication
Adapt to Routine Virtual Communication
Adapt to High-Stakes Virtual Communication

Virtual Communication, Constructive Conflict, and Collaboration

Assess Your Team
Overcome Threats to Communication
Using Negotiation Techniques to Manage Conflict

Visualizing and Communicating Insights in Excel

Use Pivot Tables to Communicate Data Clearly and Accurately
Visualizing with Charts and Graphs

Visualizing and Modeling Complex Problems

Visualizing the Information and Structure of Your Thinking
Increase the Efficiency of Your Thinking
Build and Analyze Visual Maps

Wage and Benefit Regulations

Determine Whether Positions Are Exempt or Nonexempt
Apply Leave Regulations
Assess Retirement and Medical Insurance Benefits

Water Profiles

Recognize the Role of Water in Brewing
Evaluate Your Supply Water
Match Brew Water Profiles
Adjust Supply Water into Brew Water

Wine Essentials

Viticulture
Viniculture
Evaluation
Service and Storage

Wine Ingredients

Identify Primary Grape Metabolites and Manipulation Techniques
Identify Secondary Grape Metabolites and Manipulation Techniques
Identify Wine Faults, Causes, and Preventative Measures

Winning with Your Key Accounts

Assess Your Key Accounts
Tailor Your Value Proposition to Specific Customers
Drive Growth through Account Planning

Women in Leadership, Giving and Receiving Feedback

Plan to Give Feedback that Matters
Find the Sweet Spot of Effective Feedback
Address Problems in Feedback

Women in Leadership, Navigating The Double Bind

Explore Your Myers-Briggs Type
Examine the Gender Dimension
Handle Conflict

Women in Leadership, Negotiation Skills

Outmaneuver Common Negotiation Traps
Use a Negotiation Style that Fits You
Practice Proven Negotiation Techniques

Women in Leadership, Outsmart the Work-Life Balance

Take Personal Inventory
Make the Most of Flexible Options
Perform a Systems Check

Women in Leadership, Using Emotional Intelligence to Drive Results

Examine Emotional Intelligence
Develop the Self-Related Competencies
Develop the Social-Related Competencies

Working With Generative AI to Become More Effective

Identify AI Capabilities and AI’s Three Personas
Use AI as an Assistant
Use AI as a Socratic Partner
Use AI as Your Co-Intelligence
Design an AI Copilot

Working with Legal Professionals

Establishing an Attorney Relationship
Collaborating on Litigation Matters
Working with Lawyers on Transactions
Working with In-House Counsel

Writing and Persuading Like a Lawyer

Recognize Universal Persuasive Principles
Examine How Lawyers Create a Persuasive Legal Document
Reframe Legal Paradigms for Use in Business

Writing Concise Copy

Prepare to Write Content
Write Concise Content
Revise Content for Clarity

Writing Online Media Copy

Identify and Practice the Basics of Effective Media Writing
Capture and Maintain Your Audience’s Attention
Craft Effective Online Media Stories

Writing Persuasive Copy

Establish the Foundation for Effective Persuasive Writing
Build a Supported and Reasoned Persuasive Argument
Write to Persuade

Writing Social Media Copy

Amplify Your Social Media Strategy
Apply Best Practices for Smart Messaging

Writing Web Copy

Define Your Target Audience for Web Copy
Evaluate Website Personality
Guidance for Writing Effective Web Copy

Yeast and Fermentation

Choose the Appropriate Yeast or Microorganism for Your Recipe
Evaluate Yeast Health Before Fermentation
Handle Yeast to Achieve Flavor Goals

Your Marketing Fundamentals

Outline Your Job Search Plan
Complete a Career Assessment
Explore Your Target Career Paths
Practice Networking Course Map
Create Your Personal Brand
Improve Your Résumé
Use LinkedIn
Interview for Success