Rick Evans

Rick Evans is a nationally recognized pioneer, thought leader, and expert in the field of patient and consumer experience in healthcare, having served in facility and system leadership roles for nearly 30 years.
Most recently, Rick served as the Senior Vice President and Chief Experience Officer for NewYork-Presbyterian. In this role, he oversaw NYP’s ongoing strategy to improve and enhance the patient and family experience across NYP’s continuum of care and its 11 facilities in and around New York City. Rick also led enterprise-wide efforts — collaborating with leaders from the Columbia and Weill Cornell Physician Organizations — to improve access and the customer experience across an extensive network of over 700 ambulatory sites. In June 2026, Rick transitioned from a full-time role to a strategic advisor role at NYP.
Earlier in his career, Rick served as the first Chief Experience Officer appointed at the Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston, MA. He also led patient experience and operations roles in healthcare systems in Delaware and New Jersey.
Rick is a member of the American Nurse Credentialing Center’s Magnet Commission, serving as the Commission’s Public Member. He also serves as an Executive Advisor for The Beryl Institute, where he leads the work of the national Patient Experience Policy Forum. In addition, Rick is the current Chair of the New York State Patient Experience Officers Network, sponsored by the Healthcare Association of New York State (HANYS).
Rick is a Visiting Lecturer at the Jeb E. Brooks School of Public Policy at Cornell University and has offered lectures at both Harvard University’s Chan School of Public Health and Columbia University’s Mailman School of Public Health.
A regular featured presenter at national and international conferences, Rick is a columnist and podcast host on patient and consumer experience issues with Becker’s Healthcare. He holds a Bachelor’s degree in Philosophy from Wadhams Hall Seminary College in Ogdensburg, NY, and a Master’s degree in Theology from Christ the King Seminary in East Aurora, NY.